Senior Digital Product Enablement Analyst (Remote, TX)
First Citizens Bank · Austin, TX, US
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About the Role
This position independently supports complex analytical and enablement initiatives across the digital product lifecycle. This role applies advanced professional judgment to evaluate product performance, operating models, and adoption outcomes, translating insights into actionable recommendations that improve scalability, execution consistency, and value realization.
Responsibilities
- Independently assess delivery performance, team operating models, and execution risks across multiple product teams.
- Analyze sprint, release, and throughput metrics to identify systemic issues and improvement opportunities.
- Recommend and support implementation of delivery standards, tooling enhancements, and process optimizations.
- Analyze portfolio level capacity, prioritization, and dependency trade offs.
- Develop insights and recommendations to support roadmap alignment and investment decisions.
- Lead analytical components of launch readiness and post launch performance reviews.
- Evaluate adoption, usage, and growth metrics and recommend enablement or product adjustments.
- Design and assess change enablement approaches, including training effectiveness and readiness metrics.
- Identify change risks and recommend mitigation strategies to support successful adoption.
- Analyze operational readiness, incident trends, and support model effectiveness.
- Recommend improvements to service enablement and support processes.
- Act as a trusted analytical partner to Product, Technology, and Business stakeholders.
- Present findings, insights, and recommendations to cross functional leaders.
Requirements
- Minimum Required Education and Experience: Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Digital product enablement, product operations, business or data analysis, Agile delivery, or related professional consulting work
Skills
- Advanced product and portfolio analysis
- Enablement and operating model optimization
Location
- Remote in Texas
Work Type
- Remote
- Full-time
Experience Level
- 2 years experience with Bachelor's Degree
- 6 years experience with High School Diploma or GED/Equivalent
Education Level
- Bachelor's Degree
- High School Diploma or GED/Equivalent
Benefits
- Competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.