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About the Role
Responsible for the overall management and profitability of table games on a shift basis, developing performance objectives, delivering evaluations, implementing new initiatives, and participating in recruitment and hiring. Ensures adherence to company policies, motivates team members, and supports a learning and safe work environment.
Responsibilities
- Provides leadership, direction and mentoring to the Table Games operations
- Becoming an active member of the Casino Department Head meetings
- Plans, directs and implements the Table Games operation strategic plans
- Develops and implements Table Games policies and procedures
- Evaluates current business models; proposes and implements approved changes
- Provides Table Games support to casino General Managers
- Reviews table gaming mix and operating procedures; identifies opportunities for efficiencies
- Research current and future trends as they relate to products and systems; makes recommendations for improvements
- Ensuring the administrative responsibilities associated with Kronos, Leave Management, and Performance Improvement are maintained as per procedure
- Communicating with all appropriate business units
- Develops Table Games training programs in conjunction with the Director, Training
- Responds to and resolves issues as escalated
- Liaises and communicates effectively with all appropriate business units
- Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and regulators
- Monitoring all table games reporting, including labor costs
- Developing strategies to ensure the retention of existing and new VIP play within the Salon Prive
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Manages other initiatives as required
- Performs other duties as assigned.
Requirements
- Minimum 3 years of experience in gaming management
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Ability to successfully obtain a Gaming License
Skills
- Food Safety or Responsible Liquor Service Certification
- Computer literacy in MS Office
- Bilingual (English/French) is an asset but not required
Location
- Regular office and casino environment
Work Type
- Non-traditional work hours may be required
- Some travel may be required
Experience Level
- Minimum 3 years of experience in gaming management
Education Level
- High School Diploma
- Post Secondary education or suitable combination of education and experience an asset
Benefits
- Inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
- Tools and technology needed to delight your clients
- Opportunity to work with and learn from diverse industry leaders
- Freedom to Innovate
- Environment that values diversity as a source of strength
- Work hard and have fun
About the Company
- Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada.
- With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms.
- Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
- Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
- Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
Equal Opportunity
- Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.
- We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
- Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
- We are committed to promoting Responsible Gambling.