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About the Role

As the Retail Regional Branch Manager, you will play a pivotal role in achieving business results through people by bridging retail strategic objectives to branch behaviors and deliverables. You will be the primary coach and advisor to the branch staff to ensure that business processes and a branded customer experience are being implemented consistently. You will drive branch performance, sales growth, and customer satisfaction through visible leadership, rigorous performance management, key partnerships, prioritization, planning, and problem resolution. As an ambassador for our brand, you are a visible representative in the community cultivating referral and prospecting opportunities. At Citizens, we’re more than a bank and here, you’ll feel valued for who you are supported to achieve what’s important to you, personally and professionally!

Responsibilities

Build and develop a high performing team by coaching branch managers to become better coaches/leaders that consistently deliver an exceptional customer experience following prescribed processes.
Grow the business and achieve scorecard metrics, and ensure operational integrity through prescribed routines of in branch coaching sessions.
Translate business and regional priorities to branch activities.
Set clear expectations and hold colleagues accountable.
Diagnose issues quickly, develop plans to drive results, and follow-up to ensure that issues are resolved.
Proactively engage key partners following defined partnership routines to ensure strong partnerships, consistent collaboration, business growth, and customer satisfaction.
Build and develop a high performing team by bringing in the right talent, coaching their performance, and developing them for long term success.
Engage and inspire others to deliver on customer commitments and provide a consistent branded customer experience.
Grow a profitable business and manage the P&L as responsibilities are assumed.
Adapt remote management capabilities as span of control widens.

Requirements

5+ years of progressive retail banking leadership experience, including multi-branch oversight and team management
Demonstrated success driving sales performance, revenue growth, and customer acquisition across a region or market
Proven ability to coach, develop, and lead high-performing teams, with a strong focus on talent development and succession planning
Strong understanding of consumer banking products, services, and regulatory/compliance requirements
Experience leveraging data and performance metrics to drive business decisions and improve branch productivity
Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization
Bachelor’s degree in Business, Finance, or related field, or equivalent work experience
5+ years of banking or financial services leadership experience with direct P&L responsibility
Prior experience managing a geographically dispersed team or large market/region
Strong background in sales management, including outbound prospecting and community engagement strategies
Demonstrated success improving customer experience scores and deepening client relationships
Experience with talent acquisition, workforce planning, and building diverse, inclusive teams
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks.

Skills

Coaching
Leadership
Performance Management
Sales Growth
Customer Satisfaction
Community Engagement
Talent Development
Succession Planning
Communication
Stakeholder Management
Influencing
Data Analysis
Performance Metrics
Sales Management
Remote Management

Work Type

Full-time
Regular travel within assigned region required

Experience Level

5+ years of progressive retail banking leadership experience
5+ years of banking or financial services leadership experience

Education Level

Bachelor’s degree in Business, Finance, or related field, or equivalent work experience

About the Company

At Citizens, we’re more than a bank and here, you’ll feel valued for who you are supported to achieve what’s important to you, personally and professionally!

Equal Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.
Employment decisions are based solely on merit, qualifications, performance and capability.