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About the Role
Eataly is opening its first Eataly Caffè and seeking a dynamic Café Manager to lead this exciting venture. The role involves overseeing all aspects of café operations, ensuring exceptional service, and fostering a positive team environment. This is an opportunity to be a brand ambassador and contribute to the art of Italian espresso and culinary excellence.
Responsibilities
- Oversee daily operations to ensure Eataly Caffè meets standards for guest service, employee practices, financial performance, operational efficiency, and health and safety.
- Engage with café employees in a hands-on capacity to foster teamwork and operational excellence.
- Motivate, inspire, and develop the team by setting clear expectations and leading by example.
- Fulfill guest needs by actively participating in service operations such as barista, cashier, gelato, and dining area maintenance.
- Ensure adherence to Food Safety and Quality standards, upholding all Department of Health and company regulations.
- Collaborate with the Director of Operations Eataly Caffè to develop, implement, and monitor standard operating procedures.
- Manage labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
- Employ a strong analytical approach to business management, utilizing financial reports, product metrics, and local business data.
- Assist in team scheduling to maximize productivity and labor efficiency, making staffing decisions based on anticipated sales volume.
- Actively recruit and train café team members in collaboration with HR and Talent Acquisition teams.
- Act as a brand ambassador for Eataly, representing the store to the community and guests.
- Perform other duties as assigned.
Requirements
- 2+ years of experience supervising a café or quick service operation.
- Experience and knowledge in coffee and coffee production.
- Excellent communication and team leadership skills.
- Outstanding analytical and problem-solving skills.
- Proficiency in Microsoft Office.
- Ability to stand, bend, reach, and be mobile for up to 4 hours.
- Ability to lift up to 20 lbs.
- Ability to operate a commercial espresso machine.
Skills
- Coffee production
- Team leadership
- Analytical skills
- Problem-solving
- Microsoft Office proficiency
- Barista
- Cashier
- Guest service
Location
- Eataly Caffè
Work Type
- Full-time
Experience Level
- Supervisory experience
Education Level
- Food Handlers License and Serv-Safe Certification are a plus
Salary/Compensations
- $90,000 - $100,000
Benefits
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
About the Company
- Eataly is renowned as the world’s premier destination for authentic Italian cuisine.
- Eataly celebrates the art of Italian espresso and culinary excellence.