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About the Role
The Senior Success Advocate will act as a customer advocate, overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products through prescriptive guidance. This role involves bringing ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
Responsibilities
- Oversee the engagement and outcomes for customers in your portfolio
- Assign out activities to other team members to achieve outcomes
- Ensure customers are technically healthy and on the most recent version of our product
- Guide development of new Success Plays
- Work with customers to create new use case/success stories
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
- Guide other ServiceNow teams to address customer issues
- Identify and own new projects
- Reduce number of escalated customers
- Guide best practice development and mentor/guide junior team members
- Help with recruiting
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 10+ years of related work experience; OR equivalent work experience
- Creativity with comfort running projects independently
- Improve complex issues through analysis and resolution
- Succeed in working collaboratively
- Mentor team members
- ServiceNow certifications
Skills
- AI integration
- Workflow automation
- AI-driven insights analysis
- Project management
- Collaborative work
- Mentoring
Location
- AMS - North America and Canada
Work Type
- Flexible
- Remote
Experience Level
- 10+ years of related work experience
Education Level
- ServiceNow certifications
About the Company
- ServiceNow is the AI control tower for business reinvention.
- Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
- We're building an AI-native culture where technology and talent are unstoppable together.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.