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About the Role
Assist program residents with daily living skills, including laundry, meal preparation, personal hygiene, and activity scheduling. Maintain inventory of food, dry goods, and facility needs. Provide new residents with an orientation to the facility, services, and personal care items. Responsibilities include site coverage, security procedures, client care, crisis intervention, and emergency first aid/CPR assistance.
Responsibilities
- Ensure high-quality service delivery.
- Participate in monthly departmental meetings.
- Attend scheduled supervision sessions.
- Meet all training standards.
- Utilize crisis prevention and intervention skills.
- Ensure all clients have access to services like meals, laundry, and toiletries.
- Maintain inventory of departmental supplies and report maintenance needs.
- Comply with Part 491/900 Regulations, The Callaghan Decree, and all funding source requirements.
- Ensure adherence to the program schedule, including bed signing, dorm inspections, linen exchange, medication monitoring, and workshops.
- Maintain working knowledge of all technological systems used by the program and affiliates.
- Foster collaborative relationships with all ANH-affiliated providers.
- Complete, review, and submit all internal and external reports on time.
- Ensure all work outputs are substantive.
- Complete client orientations within 24 hours of entry.
- Document hospital follow-ups in CARES within one shift.
- Complete incident reports in CARES within one shift of occurrence.
- Use the CARES Waitlist to assign beds appropriately.
- Ensure bed signing is accurate and compliant with DHS policies.
- Use Corrective Action Plans (CAPs) to guide staff performance.
- Provide excellent customer service to every client.
- Maintain strict confidentiality of client information.
- Follow ANH’s Standards and Code of Conduct.
- Model appropriate behavior for clients.
- Adhere to assigned work schedule and minimize unscheduled absences.
- Use time management skills to prioritize and complete tasks efficiently.
- Perform duties with professionalism and quality.
- Provide interdepartmental support when needed.
- Follow the Dress Code Policy.
- Serve as a resource to clients and colleagues.
- Maintain open communication with all departments, IVC/HERO, DHS Administration, and community partners.
- Comply with electronic communication policies.
Requirements
- HS Diploma/Equivalent
- F-02 Certificate
- Food Handler’s Certificate
- CPR & First Aid
- Overdose Prevention Rescue Training
- Basic computer skills (MS Office)
- Knowledge of internet and email services
Location
- Majority of work is completed in the office/program, with occasional trips to the community/other sites.
Work Type
- Shift work required.
Education Level
- HS Diploma/Equivalent