Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Facility Manager role.
Rezi rewrites your resume against Citizens's job description. Free.
Tailor your resume to this Facility Manager role.
Rezi rewrites your resume against Citizens's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Facility Manager posting at Citizens — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Facility Manager posting at Citizens — free, in seconds.
About the Role
As the Facility Manager within Real Estate Operations, you will be responsible for executing and delivering Facilities Management and Repairs & Maintenance for a geographical region within Citizens US-based properties. This role serves as the direct connection to the Repairs and Maintenance team, managing mobile technicians and external vendors. You will provide comprehensive facilities support for Retail Banking operations, including interior and exterior building structure and grounds maintenance, while building strong customer relations and achieving Key Performance Metrics.
Responsibilities
- Manage day-to-day operations and perform routine site inspections of multiple retail banking and main office building facilities (60-100 properties).
- Coordinate and facilitate maintenance and repair needs, including Critical Engineering, Energy Services, HVAC, plumbing, electrical, interiors, structures, roofs, landscaping, housekeeping, and snowplowing.
- Ensure adequate facetime with building occupants and key customer contacts, resolving concerns and complaints promptly.
- Provide accurate and ongoing communication on building issues to the Senior Facility Manager and act as backup within the geographical region.
- Support and drive Facility Management and Repairs & Maintenance of the geographical region.
- Ensure Facility Management compliance to standards.
- Manage Facility Management risk and mitigation.
- Oversee Incident Management of Facility Operations, owning initiation and completion.
- Enhance CMMS programs for the geographical region.
- Develop a 10-year strategic maintenance plan for the geographical region.
- Manage best practices and standards coordination.
- Ensure compliance to standards for projects.
- Manage MOPs & SOPs standards.
- Provide financial reporting and budget preparation, including Capital and Expense budgeting and variance reporting.
- Ensure timely and successful completion of building repair, maintenance, and service work to optimize costs and asset integrity.
- Respond promptly to building emergencies and coordinate onsite resources, providing guidance to vendors.
- Accurately measure and manage supplier performance for continuous improvement.
- Ensure Maintenance Management technology systems are correctly used and supported.
- Manage contract performance reviews with suppliers, working closely with the Vendor Performance team.
- Review work order activity to identify repeat issues and ensure quality workmanship.
- Manage small construction projects and coordinate with the Projects Team on larger projects.
- Ensure sites adhere to local, State, and Federal laws and regulations pertaining to building operations.
Requirements
- Enter text here
- Add or delete bullets, as applicable
About the Company
- At Citizens, we’re more than a bank. As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!
- Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!
Equal Opportunity
- Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
- At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.
- Employment decisions are based solely on merit, qualifications, performance and capability.
- Equal Employment and Opportunity Employer