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About the Role
The Clinical Services Coordinator is a support position responsible for coordinating the intake, review, routing, tracking, and follow-up of clinical consultation requests. This role acts as a liaison between the Clinical Department and Care Management to ensure requests are complete and directed appropriately. The Coordinator uses knowledge of Care Management, clinical terminology, and organizational procedures to identify missing information and escalate concerns, but does not make clinical recommendations.
Responsibilities
- Maintain the centralized tracking system for clinical consultation requests.
- Review each request for completeness, clarity, required supporting information, and alignment with the current clinical consultation request process.
- Review available EHR information and prior consultation documentation to identify missing records, prior recommendations, and/or unresolved follow-up needs.
- Document all activities in line with the Clinical Standard Operating Procedures (SOPs).
- Route complete consultation requests to the appropriate Director of Nursing or Behavioral health based on the primary presenting concerns.
- Identify requests involving both medical and behavioral health factors for Clinical Leadership review.
- Elevate urgent, high-risk, or time-sensitive concerns to the appropriate Clinical Director.
- Assist RNs and Clinical Specialists in obtaining necessary materials for consultation reviews.
- Coordinate follow-up with Care Management for additional information or status updates.
- Monitor open items and provide reminders for outstanding information, overdue responses, scheduled follow-up, and documentation requirements.
- Support scheduling consultation meetings and case-review activities.
- Monitor EHR and tracking systems to confirm required consultation documentation has been entered.
- Follow up with Care Management teams regarding completion and documentation of Action Step responses.
- Coordinate post-closure outreach according to established schedules.
- Collect status updates and route new or recurring concerns to assigned clinicians or Clinical Directors.
- Identify incomplete, inconsistent, or overdue documentation and elevate unresolved matters.
- Follow all mandated reporting requirements.
- Adhere to all company policies and procedures.
- Perform other duties as assigned.
- Maintain confidentiality.
Requirements
- Must possess a valid Driver’s License from New York, or a contiguous state (i.e., Connecticut, New Jersey, Pennsylvania, and Vermont) OR must have the ability to take ample public transportation to attend meetings in person in the community and in the office as needed.
- Absolute sense of integrity and personal commitment to serving people with I/DD and their families.
- Ability to work independently within established procedures and to seek supervisory or clinical guidance when a matter exceeds the role’s authority.
Skills
- Knowledge of Care Management practice
- Knowledge of clinical terminology
- Knowledge of organizational procedures
- Knowledge of risk indicators
- Experience reviewing records for completeness
- Experience coordinating cross-functional workflows
- Experience maintaining case or referral tracking systems
- Experience following up on time-sensitive documentation
Location
- Central NY - East Syracuse, NY
Work Type
- Full-time
Experience Level
- Minimum of three years of experience in Care Management, care coordination, Health Home services, clinical operations support, utilization management, quality management, health information management, or a related healthcare or human-services setting preferred.
- Experience supporting people with intellectual and developmental disabilities and familiarity with OPWDD services preferred.
Education Level
- Bachelor’s degree in Human Services, Healthcare Administration, Social Work, Psychology, Public Health, Health Information Management, or a related field required.
Salary/Compensations
- $22.00 - $24.00 Hourly
About the Company
- CCANY provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
- In addition to federal law requirements, the organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.
Equal Opportunity
- CCANY provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
- In addition to federal law requirements, the organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.