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About the Role
The National Director of Volunteer Management will lead a national strategy to manage and strengthen volunteer engagement across Posse. The purpose of this role is to refine the Posse volunteer model and create a world-class experience for every volunteer. This individual will play a critical role in identifying and implementing best practices, technology, processes, communications strategies, and training that enhance volunteer recruitment and retention.
Responsibilities
- Develop and implement a national volunteer engagement and stewardship strategy that strengthens volunteer participation and long-term involvement across the organization
- Create and maintain operational systems, processes, and best practices that support a consistent, efficient, and world-class volunteer experience
- Identify, implement, and manage technology platforms and tools that improve volunteer recruitment, onboarding, communication, tracking, scheduling, stewardship, and reporting
- Partner cross-functionally with local Posse sites and national teams to align volunteer communications, expectations, and engagement strategies
- Develop systems and strategies to increase volunteer recruitment, retention, and satisfaction nationally
- Train and support Posse staff on volunteer management best practices
- Create and maintain volunteer communication calendars, templates, resources, and toolkits to support consistent messaging across sites
- Analyze volunteer engagement data and develop reports, benchmarks, and recommendations to improve volunteer participation and experience
- Support the planning and execution of volunteer-facing events, trainings, orientations, and recognition initiatives
- Collaborate with development staff to identify, engage, and steward volunteers as potential donors, advisory board members, event supporters, and advocates for Posse's mission
- Ensure volunteers feel connected to Posse’s mission, students, and broader community through thoughtful stewardship and engagement
- Travel to Posse sites and national events as needed
Requirements
- 3+ years of experience in volunteer management, stakeholder engagement, nonprofit management, or related fields preferred
- Excellent interpersonal skills and ability to build strong relationships with diverse stakeholders
- Excellent organizational skills and ability to manage multiple projects simultaneously
- Detail oriented with strong operational and project management skills
- Excellent writing and communication skills
- Collaborative and solutions-oriented approach to work
- Proactive, adaptable, and highly motivated
- Demonstrated ability to create systems and improve organizational processes
- Systems oriented
- Experience implementing or managing CRM systems, volunteer platforms, or engagement technology preferred
- Demonstrated belief in Posse’s mission and values
- Strong judgment, professionalism, and discretion
- Willing and able to travel
Skills
- Volunteer management
- Stakeholder engagement
- Nonprofit management
- Interpersonal skills
- Organizational skills
- Project management
- Operational skills
- Writing skills
- Communication skills
- CRM systems
- Volunteer platforms
- Engagement technology
Location
- New York, NY
Work Type
- National
Experience Level
- 3+ years of experience
Education Level
- Bachelor’s degree required
- Graduate degree preferred
Salary/Compensations
- $70000.00 - $75000.00
About the Company
- Posse's mission and values