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About the Role
As a Field Service Technician at Quality Data Systems (QDS), you will travel within a 100-mile radius of Austin, TX, Monday through Friday, installing, maintaining, and repairing cash automation equipment. This role involves building client relationships and providing exceptional service. Field Service Technicians also participate in a rotating schedule of evening and weekend on-call assignments.
Responsibilities
- Bring live and troubleshoot ATMs, ITMs, TCRs, Currency Discriminators, and Coin machines
- Upgrade software and hardware
- Diagnose system complications and perform repairs
- Perform preventative maintenance
- Communicate effectively with QDS team members and customers
Requirements
- Must live within 33 miles of Austin
- People person with friendly and sociable demeanor and great relationship building skills
- Ability to create instant rapport with customers
- Self-starter with strong work ethic and ability to work independently
- Clean and neat appearance
- Ability to prioritize travel schedule and manage time effectively
- Requires a valid driver’s license and clean driving record
- Must pass background check and drug test
- Frequent driving (up to 6–8 hours/day)
- Working with hands
- Physical activity including standing, sitting, bending, and twisting
- Working outdoors in varying weather conditions
- Stretching and reaching overhead
- Lifting objects weighing up to 50-75 pounds
Skills
- Installation or repair of cash automation equipment
- Office equipment repair
- POS systems repair
- Security equipment repair
- Electrical backgrounds
- HVAC backgrounds
- Strong communication skills
- Relationship-building skills
Location
- Austin, Texas - Austin , TX
Work Type
- Full-time
- Field Service
Experience Level
- Entry Level
- 1+ years of experience as a field service technician preferred
Education Level
- High school diploma required
- Associate degree preferred
Salary/Compensations
- $17.00 - $22.00 Hourly
Benefits
- Competitive salary
- Health, dental, and vision insurance (Employee only dental and vision are free!)
- Generous PTO & Sick Time
- Chaplaincy & Employee Care
- Retirement plan with company match
- Professional development and growth opportunities
About the Company
- Founded in 1983, Quality Data Systems (QDS) is a family-owned cash automation company specializing in helping financial institutions and retailers automate cash handling using the latest technology.
- QDS values integrity, excellence, and service.
- Recognized as the #1 company in Values by The Charlotte Observer.
- QDS focuses on creating a workplace where hardworking, values-driven people find purpose, fulfillment, and fun.
- QDS is in the people business, helping the team grow professionally and personally through leadership development and a servant-minded culture.