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About the Role

The Director of Collaborative Care (CoCM) provides strategic, operational, and program leadership for Essen Health Care's integrated behavioral health program embedded within primary care. This is a program management and stakeholder leadership role, not a clinical position. The Director is responsible for building the CoCM program from a population health and care management perspective, ensuring financial sustainability, driving quality improvements, and leading engagement with various partners. The Director will scale the model across Essen's network.

Responsibilities

Develop and execute the strategic plan for the CoCM program, including service expansion and integration into primary care.
Partner with executive leadership to set annual goals, build the operating plan, and forecast resource needs.
Identify and pursue opportunities for program innovation, value-based care contracts, SDOH partnerships, and grant funding.
Represent Essen's CoCM program at state agency meetings, managed care plan forums, and health plan contract discussions.
Serve as the primary liaison to external partners including NYS DOH, OMH, SDOH-aligned community-based organizations, health plans, and academic affiliates.
Navigate state regulatory environments and funding streams relevant to behavioral health integration.
Manage relationships with managed care organizations (MCOs).
Lead payer and CBO engagement to align CoCM program goals with community health needs and contractual obligations.
Build and maintain internal stakeholder relationships across Essen divisions.
Oversee day-to-day operations of the CoCM program, including EHR utilization, patient registry management, and workflow standardization.
Ensure caseloads of Behavioral Health Care Managers meet evidence-based standards.
Establish and maintain policies, procedures, and care management protocols.
Lead implementation of new sites, technology rollouts, and workflow redesigns.
Ensure program operations are compliant with NCQA, DOH, OMH, and CMS requirements.
Directly supervise staff carrying active caseloads across CoCM and other state and federally funded care management programs.
Recruit, train, supervise, and mentor Behavioral Health Care Managers, Psychiatric Consultants, and Integrated Care Coordinators.
Monitor caseload distribution, productivity, and documentation compliance.
Provide ongoing performance management and professional development planning for the integrated care team.
Foster a collaborative, mission-driven team culture.
Oversee billing and coding processes for CoCM CPT codes to maximize reimbursement and ensure documentation compliance.
Analyze payer contracts and reimbursement rates to optimize CoCM revenue capture.
Develop and manage the annual program budget, monitor variances, and report financial performance.

Requirements

Master's degree required in Human Services, Social Work, Public Health, Behavioral Health, Health Care Administration, or Business Administration (MBA) with a concentration in health care or a related field.
No clinical licensure required.
Additional certifications in care management, population health, or value-based care are a plus.
Minimum 5–7 years of progressive program management experience, with demonstrated leadership in care management, behavioral health integration, or population health settings.
Proven track record directing or scaling complex health programs, ideally in a Medicaid-heavy or safety-net environment.
Experience managing multidisciplinary teams and cross-functional stakeholders in a large, matrixed health care organization.
Familiarity with CoCM billing, payer regulations, and value-based care frameworks strongly preferred.
Experience managing or influencing program budgets and reporting financial performance to executive leadership.
Demonstrated ability to engage and manage relationships with NYS regulatory and oversight bodies including DOH, OMH, and SDOH-related agencies.
Working knowledge of NYS Medicaid managed care landscape, Care Management Agency structure, and integrated care frameworks.
Experience navigating managed care plan relationships and participating in payer-level discussions.
Comfortable representing a health system in state-level forums, collaborative tables, and external partnership negotiations.
Strong internal stakeholder management skills.
Strong program management discipline.
Financial and analytical acumen, including budgeting, KPI dashboards, and ROI analysis.
Excellent written and verbal communication skills.
Proficiency in EHR systems (eClinicalWorks, Epic, or comparable) and patient registry tools.
Cultural competence and demonstrated commitment to serving underserved, multicultural communities.

Skills

Program management
Care management
Behavioral health integration
Population health
Stakeholder engagement
Financial management
Budgeting
KPI dashboards
ROI analysis
Written communication
Verbal communication
EHR systems
Patient registry tools
Cultural competence

Location

Bronx, NY

Work Type

Full-time
On-site
Travel required

Experience Level

5-7 years of progressive program management experience

Education Level

Master's degree

About the Company

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.
Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry.
We also provide nursing home support, care management, and in-home care through our Essen House Calls program.
Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.
We’re looking for talented, motivated individuals to join our growing team.
Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you.
Join us in making a real difference in the health of our community.

Equal Opportunity

Essen Health Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.