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About the Role
Serves as the face-to-face point of contact for patients, obtaining necessary information to register and financially clear them. Enhances the patient experience by serving as the customer service point of contact at the point of service.
Responsibilities
- Greets patients/family members and obtains and/or verifies relevant information during patient registration.
- Registers and financially clears patients for service delivery.
- Demonstrates knowledge of Sutter Health's system and service offerings.
- Maintains and documents data in patient registration systems.
- Works concurrently on a variety of tasks/projects in a diverse environment.
- Meets or exceeds targeted customer service, productivity, and quality standards.
- Maintains confidential information.
Requirements
- 1 year of recent relevant experience.
- Ability to work with and maintain confidential information.
Skills
- General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
- Working knowledge and understanding of insurance and medical terminology.
- Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
- Time management skills.
- Ability to manage frequent in-person patient contacts.
- Demonstrated ability to work in multiple computer systems (patient registration/accounting, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, data quality monitoring) accurately and efficiently.
- Verbal and written communication skills.
- Active listening skills.
- Accuracy and attentiveness to detail.
- Decision making skills.
- Problem-solving skills.
- Computer proficiency skills.
Location
- CPMC-California Pacific Med Center Davies
Work Type
- Per Diem/Casual
- Day/Evening/Night Shift
- Variable Days of the Week
Experience Level
- 1 year of recent relevant experience
Education Level
- HS Diploma or General Education Diploma (GED)
Salary/Compensations
- $35.08 to $49.10 / hour
Benefits
- No
About the Company
- Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Equal Opportunity
- Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.