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About the Role

The Branch Banking Client Consultant I delivers front-line client service and transactional support by welcoming clients, identifying their needs, and performing teller functions and financial transactions accurately, efficiently, and in a friendly manner to support their financial goals. This role contributes to branch success by maintaining operational accuracy and risk standards, while also supporting sales performance through introductions, client education, and collaboration with branch teammates. This role exists to create a positive and trusted branch experience where clients feel supported, informed, and connected to the right financial solutions while their everyday banking needs are handled accurately and efficiently. The role also exists to support branch growth and service goals by balancing teller transaction execution, client engagement, timely problem resolution, and adherence to bank policies, procedures, and regulatory requirements.

Responsibilities

Support team efforts to achieve growth targets in financial performance and primary client acquisition.
Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives.
Provide positive client experience by assisting with account questions, problems and/or complaints and resolving them in a timely and effective manner.
Deliver client engagement and education.
Meet behavioral activity goals as defined by Retail Leadership, including introductions.
Deliver timely and accurate daily financial transactions, striving for no controllable preventable losses.
Understand and adhere to all applicable bank policies and regulations.
Perform special projects and additional duties and responsibilities as required.
Consistently adhere to regulatory and compliance policies and standards.
Complete required compliance trainings.
Maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent education.
1–2 years of customer service, cash handling, or retail experience.
Experience in the Financial Services Industry is preferred.

Skills

Action-oriented
Business Acumen
Approachability
Problem Solving
Priority Management
Ability to build and maintain effective relationships with stakeholders
Ability to communicate clearly
Ability to engage in proactive collaboration
Ability to leverage cross-functional insights
Ability to align relationship building efforts with enterprise goals
Ability to build trusted client relationships
Ability to identify client needs and deliver tailored solutions
Ability to foster or support a positive work culture and productive work environment

Location

Staten Island, NY 10309

Work Type

Full-time

Experience Level

1-2 years

Education Level

High School / High School Equivalency

Salary/Compensations

$17.00 - $22.55

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Comprehensive leave program

About the Company

Flagstar is committed to providing clear and accurate compensation information in accordance with applicable laws.
Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law.
Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Equal Opportunity

Flagstar is an Equal Opportunity Employer - Vets/Disabled