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About the Role
The Group Director will be responsible for building and maintaining strong client relationships for the Private Bank by providing personalized banking products and services.
Responsibilities
- Leads team in developing opportunities with bank targeted Commercial and High Net Worth prospects through customer referrals, COI referrals, Networking, and other sources.
- Ensures new clients fall within the bank’s risk protocol and framework.
- Regularly meets with top clients to ensure customer satisfaction and assess for incremental needs.
- Determines customers’ financial needs and presents needs-based solutions.
- Uses independent judgement and discretion to make decisions on customer related matters within one’s authority.
- Escalates matters to Senior Management that are outside the authority of the role.
- Partners with key product partners to bring the full strength of Flagstar Commercial & Private Bank to clients and prospects.
- Ensures team members are operating within the bank’s risk protocol and framework.
- Uses independent judgement and discretion to make decisions.
- Identifies, assesses, monitors, controls, reports, and mitigates risk in accordance with the Risk Governance Framework.
- Responsible for talent management functions including employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance & 1LoD requirements.
- Supports staff members in new client acquisition, structuring loans, pricing, deepening relationships.
- Performs special projects, and additional duties and responsibilities as required.
- Consistently adheres to regulatory and compliance policies and standards.
- Completes required compliance trainings.
- Maintains compliance with applicable federal, state and local laws and regulations.
Requirements
- College, Vocational or Associates Degree (2 years or equivalent)
- 10+ Years in banking with a focus on relationship management & business development.
- Undergraduate Degree (4 years or equivalent) with a major of Accounting, Economics, Finance, or Business Management.
- Credit Training
- Local travel to visit clients and prospects required.
- Ability to make independent decisions balancing risk.
- Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
- Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
- Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
- Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
- No unusual physical exertion is involved.
Skills
- Strong knowledge of financial products/services, including lending and cash management
- People Leadership, Coaching & Motivation
- Sales & Relationship Management
- Customer Service
- Communications
- Organizational Skills
Location
- New York, NY 10018
Work Type
- Local travel
Experience Level
- 10+ Years
Education Level
- College, Vocational or Associates Degree
- Undergraduate Degree
Salary/Compensations
- $140,137.50 - $315,524.00
Benefits
- Medical, dental, vision, life, and disability insurance
- Comprehensive leave program
About the Company
- Flagstar is an Equal Opportunity Employer - Vets/Disabled
- We are committed to providing clear and accurate compensation information in accordance with applicable laws.
- Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law.
- Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.
Equal Opportunity
- Flagstar is an Equal Opportunity Employer - Vets/Disabled