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About the Role
GEA Group is seeking a customer-focused and detail-oriented Customer Service Representative to support order management, customer communications, spare parts sales, and administrative functions in a fast-paced environment. This role is responsible for processing quotes and orders, managing returns and warranties, coordinating with internal teams, and ensuring an exceptional customer experience throughout the order lifecycle.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and customer portals.
- Manage incoming requests through shared inboxes and route inquiries to the appropriate teams.
- Provide order status updates, tracking information, and delivery confirmations.
- Create customer quotations and sales orders within CRM and SAP systems.
- Process orders, invoices, returns, and warranty claims accurately and efficiently.
- Maintain customer records and support customer portal administration.
- Support spare parts inquiries and order management.
- Monitor order fulfillment, backorders, and shipment tracking.
- Calculate freight charges and coordinate shipping requirements.
- Work with warehouses, factories, and logistics providers to support timely deliveries.
- Process Return Material Authorizations (RMAs) and warranty requests.
- Monitor open RMAs and communicate status updates to customers.
- Partner with Sales, Purchasing, Logistics, Accounting, Supply Chain, and Operations teams to resolve customer issues and support business objectives.
- Assist with special projects and other duties as assigned.
Requirements
- High School Diploma, GED, or equivalent required.
- Proficiency in Microsoft Office (Outlook, Excel, Word, Teams) required.
- Applicants must be authorized to work in the U.S. without current or future sponsorship.
Skills
- Strong organizational skills
- Strong communication skills
- Strong problem-solving skills
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Strong customer-service mindset with a sense of urgency and accountability.
Location
- Frisco, TX
Work Type
- Full-time
Experience Level
- 2+ years of customer service, sales support, or order management experience preferred.
Education Level
- Associate's degree in Business preferred.
Salary/Compensations
- $23.11 - $28.83 per hour
Benefits
- Medical, dental, and vision coverage begins on your first day
- 12 paid holidays, including a flexible floating holiday
- 136 hours of PTO
- 7% 401(k) employer match
- Tuition reimbursement
- Wellness incentive program
- Confidential Employee Assistance Program
- Flexible Health Savings and Spending Accounts
About the Company
- GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more.
- With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader.
- At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.
Equal Opportunity
- GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.
- Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.