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About the Role
As a Team Manager in a John Lewis store, you will lead teams to deliver outstanding customer experiences, drive commercial results, and effectively allocate staff. You will play a pivotal role in driving sales, delighting customers and Partners, and maintaining a safe, compliant store in a fast-paced environment.
Responsibilities
- Actively role model partnership behaviours and inspire a team of Partners through clear communication by managing the full Partner lifecycle, supporting them with talent development, and addressing performance concerns promptly.
- Be directly accountable for performance within your area of responsibility, ensuring processes are followed, brand standards are delivered, and operational strategies are used to drive success.
- Ensure the store is compliant and safe for customers and Partners.
- Utilize provided tools to effectively allocate resources to meet customer needs.
- Champion diversity, inclusion, and wellbeing.
Requirements
- Experience of leading a team in a fast-paced, customer-focused environment with a proven track record as a specialist in people and driving a culture of empowerment.
- Regulatory Compliance Management (as required).
- Competent in using human resource tools and systems (e.g Workday or Tableau).
- Ability to analyse data and insights and translate them into actionable strategies.
- Experience in hiring, key-holder operations, and duty management.
- Experience in managing disciplinary and grievance procedures.
- A proven track record of successful identification and delivery of commercial opportunities and outcomes.
Skills
- People leadership
- Driving a culture of empowerment
- Regulatory Compliance Management
- Human resource tools and systems (e.g Workday or Tableau)
- Data analysis and strategic translation
- Hiring
- Key-holder operations
- Duty management
- Disciplinary and grievance procedures management
- Commercial opportunity identification and delivery
Location
- Westfield White City (John Lewis & Partners), Westfield London Shopping Centre, London, London, W12 7FU
Work Type
- Temporary
- Full-time (37.5 hours per week)
- Varied hours across seven days to include early starts, late finishes, evenings and alternative weekends between the hours of 07:00-12:00.
Experience Level
- Partnership Level 8
Salary/Compensations
- £34,700.00 - £48,000.00 Annual
Benefits
- Night Premium at a rate of £4.75 per hour for time worked between 22:00 - 06:00.
- Support flexible working (flexible or compressed hours, job sharing or shorter hour contracts, where possible).
About the Company
- We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose.
- We’re not just employees, we’re Partners, driven by our purpose to build a happier world.
- We’re ruthlessly focused on being brilliant at retail, continuing to innovate, adapt and diversify.
- As Partners we all share the responsibility of ownership and in its rewards, using our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
- We all own making the Partnership somewhere we belong, embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE, growing ourselves individually, and as a collective.
Equal Opportunity
- Some roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- Financial probity checks may also be required for some roles.