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About the Role

This role provides independent second-line risk oversight and effective challenge to the Group Benefits business, focusing on understanding operations, risks, and their impact on customers, financial performance, and strategic objectives. You will collaborate with leaders across Group Benefits to identify themes and interconnected risks, offering a broad risk perspective on business decisions and operational challenges.

Responsibilities

Provide independent second-line risk oversight and effective challenge across the Group Benefits business, leveraging a strong understanding of its products, operations, strategic priorities, customer commitments, and risk profile.
Establish strong relationships with leaders and subject matter experts across all business functions.
Identify and assess risks arising from Group Benefits operations and business practices, such as claims management, underwriting, plan setup and administration, customer and plan sponsor servicing, and third parties.
Look across individual issues and business areas to identify systemic risks, recurring themes, common root causes, and opportunities to strengthen the overall Group Benefits control environment.
Assess how strategic initiatives, business transformation, technology implementations, process changes, new products, and operating model decisions could change the Group Benefits risk profile.
Provide oversight and challenge of Group Benefits risk and control self assessments, issue and corrective action management, change risk assessments, third-party risk assessments, operational resilience, and critical operations.
Review and challenge the adequacy of controls and mitigation strategies, with particular focus on whether they address the underlying drivers of risk and produce sustainable business outcomes.
Monitor emerging risks and trends that could affect Group Benefits, including changes in customer expectations, workforce and capability, technology and automation, fraud, regulatory expectations, third-party dependencies, and the broader benefits and insurance environment.
Connect risk information across Group Benefits to provide senior leaders with a forward-looking view of concentrations, trends, vulnerabilities, and emerging concerns, rather than assessing issues solely in isolation.
Provide clear and practical risk insights to Group Benefits senior leaders and governance committees, helping management understand both individual risks and their potential broader business implications.
Partner constructively with first-line stakeholders to strengthen risk management practices while maintaining appropriate second-line independence and effective challenge.
Support regulatory reviews, audits, investigations, and other governance activities affecting Group Benefits.
Bring insights from Group Benefits into the broader Canada Segment Risk organization and contribute to the continued evolution of risk frameworks, methodologies, and reporting.

Requirements

8–10+ years of relevant experience in Group Benefits.
Relevant experience in insurance operations, risk management, audit, compliance, or a related discipline.
Strong knowledge of the Group Benefits business and operating environment, with experience in areas such as Disability, Health & Dental, Underwriting, Plan Administration, Product, or Operations.
Ability to understand complex end-to-end business processes and identify how risks and issues in one area can have broader implications across Group Benefits.
Strong understanding of operational risk, controls, governance, and issue management, with the ability to apply risk principles pragmatically within a complex business.
Demonstrated ability to provide credible, constructive challenge and influence senior business and operational leaders.
Strong analytical and critical-thinking skills, including the ability to identify patterns, root causes, interconnected risks, and emerging themes from complex information.
Ability to translate risk information into clear business implications and actionable insights for senior leadership.
Excellent written and verbal communication skills, including experience preparing materials and recommendations for senior management and governance committees.

Skills

Group Benefits
Insurance operations
Risk management
Audit
Compliance
Disability
Health & Dental
Underwriting
Plan Administration
Product
Operations
Operational risk
Controls
Governance
Issue management
Analytical skills
Critical-thinking skills
Written communication skills
Verbal communication skills
GRC platforms such as Archer
Regulatory expectations relating to operational risk, third-party risk, operational resilience, and risk governance

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

8-10+ years

Education Level

Bachelor’s degree in Business, Finance, Risk Management, Accounting, or a related discipline.
Professional designation such as CPA, CIA, CRMA, CRM, or an equivalent risk, audit, or insurance designation.

Salary/Compensations

$125,100.00 CAD - $175,100.00 CAD

Benefits

Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
Adoption/surrogacy and wellness benefits.
Employee/family assistance plans.
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
Financial education and counseling resources.
Generous paid time off program in Canada includes holidays, vacation, personal, and sick days.
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
At Manulife/John Hancock, we embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact hr@manulife.com.