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About the Role

The Front Desk Associate role is an opportunity for the right candidate to engage with families, providing a welcoming, first-class experience. This role requires a responsible and dynamic individual to manage all front desk functions and administrative tasks for the medical team, aligning with the company's mission, vision, values, and culture.

Responsibilities

Greet families professionally in person and on the phone.
Answer patient/family questions or seek clarification when needed.
Access empathy and active listening in difficult interpersonal situations.
Support patient care quality initiatives.
Coordinate escalations and urgent issues for timely resolutions.
Collaborate with site leadership to manage complex patient issues.
Employ Core values to help patients, families, and team members navigate systems.
Monitor and manage patient flow, assisting with self-registration.
Stay current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate demographic, insurance, and financial information while ensuring HIPAA compliance.
Manage and process incoming patient documents, mail, and correspondence.
Maintain confidentiality and privacy of all patient accounts, adhering to HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Execute other duties as assigned.

Requirements

Team player capable of functioning independently in a fast-paced environment.
Ability to work flexible schedules based on office needs, potentially including travel to another site.
Ability to calculate simple figures for transactions.
Comfortability with routinely shifting demands.
Prior experience in a healthcare environment is preferred.
Knowledge of medical insurance is preferred.
Prior Front Desk, concierge, customer service, or other hospitality experience is preferred.

Skills

Intermediate skills with Microsoft Office Suite.
Excellent customer service skills.
Excellent telephone skills.
Strong verbal communication skills.
Strong written communication skills.
Professional demeanor.
Friendly demeanor.
Quality focused.
Detail oriented.
Outstanding time management skills.
Outstanding organizational skills.
Outstanding critical thinking skills.
Superior situational awareness.
Ability to successfully react to urgent situations.
Socially perceptive.
Ability to relate to children and how they interact with their families.
Ability to navigate multiple computer systems.

Location

On-site

Work Type

Full-time

Experience Level

Not specified

Education Level

High school diploma or GED

Salary/Compensations

$18 - $25/hour

Benefits

Not specified

About the Company

Committed to bringing passion and customer focus to the business.
Operates with Core values to help patients, families, and team members.

Equal Opportunity

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.