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About the Role

Alto is actively involved in transforming Canada's future through its high-speed rail project connecting Quebec City to Toronto. This innovative initiative, supported by the Canadian government, aims to enhance citizen quality of life, strengthen community ties, and stimulate economic growth. We are seeking a Process Improvement and Training Manager to lead this challenge.

Responsibilities

Lead the analysis, design, documentation, and continuous improvement of end-to-end business processes.
Develop current and future state process maps, workflows, procedures, roles, and related documentation.
Facilitate cross-functional workshops for process analysis, mapping, design, and improvement.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and enhancement.
Establish and support process management practices, including accountability, documentation standards, review cycles, and continuous improvement.
Design training and support solutions tailored to different roles to facilitate the implementation of new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop training materials, including facilitator guides, job aids, process guides, reference documents, and participant resources.
Collaborate with process owners and subject matter experts to ensure training accurately reflects approved processes.
Evaluate training effectiveness and update learning materials as processes evolve.
Partner with the Talent and Culture team on potential Learning Management System (LMS) implementation, including requirements definition and training deployment.
Design process training using adult learning principles, transforming complex processes into clear, practical, and engaging learning experiences.
Deliver process training using interactive and practical methods, including role-playing, real-world examples, and exercises to reinforce understanding and application.
Evaluate learning effectiveness and continuously improve and update training materials and delivery methods to promote process mastery, adoption, and consistent application.

Requirements

Bachelor's degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
A certification in Business Process Management (BPM), Business Process Improvement, Process Management, CBPP certification, or equivalent is desirable.
A Prosci certification in change management or a relevant certification in training or instructional design is an asset.
8 to 10 years of progressive experience in business process management, process improvement, operational excellence, organizational transformation, or a related field.
Strong experience in designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Demonstrated experience facilitating cross-functional workshops on process analysis, design, mapping, and improvement.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience in designing and delivering process-specific training, as well as developing job aids, procedures, and reference documents.
Strong stakeholder engagement and presentation skills, including experience presenting to senior management.
Experience in large, complex environments with multiple stakeholders.
Experience in the infrastructure, transportation, rail, engineering, construction, or major capital projects sector is an asset.
Consulting experience, particularly with one of the Big Four or a comparable environment, is an asset.
Bilingualism in French and English, both spoken and written, is an asset.

Skills

Business process management, process mapping, and continuous improvement.
Current and future state process design.
Workshop facilitation and stakeholder alignment.
Mastery of adult learning principles and process training design.
Ability to simplify complex processes and translate them into practical, user-friendly guidelines.
Excellent presentation, communication, and stakeholder management skills.
Ability to link processes, roles and responsibilities, systems, controls, and employee competencies.

Location

Montreal
Toronto

Work Type

Hybrid

Experience Level

8-10 years

Education Level

Bachelor's degree or equivalent experience
BPM certification desirable
Change management or training/instructional design certification an asset

Benefits

Group insurance (medical, dental, life, disability) paid for employee and family
Access to wellness and health accounts
Flex-Alto account ($500) for wellness and sustainable transportation
Retirement plan and savings options (RRSP and TFSA)
Vacation time based on experience, available upon hiring
Incentive compensation program
Flexible hybrid work environment

About the Company

Alto is actively involved in transforming Canada's future through its high-speed rail project connecting Quebec City to Toronto.
This innovative initiative, supported by the Canadian government, aims to enhance citizen quality of life, strengthen community ties, and stimulate economic growth.
We are working to create high-performing and diverse teams.
At Alto, we believe in the strength of diverse teams.
We strive to offer an inclusive and equitable work environment where everyone can develop and thrive.
Alto offers equal employment opportunities to all and invites qualified individuals, regardless of identity, origin, or situation, to apply.
Feel free to inform us if you require accommodations during the recruitment process.
We will do our best to provide you with a fair and pleasant experience while keeping accommodation measures confidential.
Please note that we will only communicate with candidates selected for an interview.
To learn more about the entire project, visit Alto - Home.

Equal Opportunity

Alto offers equal employment opportunities to all and invites qualified individuals, regardless of identity, origin, or situation, to apply.
Feel free to inform us if you require accommodations during the recruitment process.
We will do our best to provide you with a fair and pleasant experience while keeping accommodation measures confidential.