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About the Role

Applied Materials is the global leader in materials science and engineering solutions, essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us to push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.

Responsibilities

Develops and maintains strong customer relationships with all relevant individuals across multiple customer accounts.
Performs regular customer visits and maintains executive-level customer engagement.
Manages, coaches, and directs multiple teams of customer engineers supporting multiple customer accounts and locations.
Responsible for salary planning, career planning, talent development, succession planning, corrective actions, establishing objectives, and performance appraisals.
Provides formal updates to employees on business priorities, new hires, new products, and organizational changes.
Initiates reports necessary for the business.
Acts as the prime interface with Product Divisions for technical support, training, spares, and reliability.
Monitors the CSD Award Program and the mentor program for new engineers.
Executes escalation procedures and provides leadership and coordination across customer, technical, and operational escalations.
Responsible for account planning with District Sales Engineers.
Provides support plans for system sales to CSD Management, Sales, and Field Engineering.
Responsible for financial forecast and cost efficiency across the organization.
Responsible for system installation planning, reporting, and execution.
Ensures appropriate resource planning, prioritization, and execution across multiple simultaneous customer installations.
Manages RMA procedure and measurement of engineers' effectiveness.
Manages accuracy, understanding, and update of Customer Engineer hours tracking.
Ensures effective resource utilization, workload balancing, and accountability across multiple teams and customer locations.
Must be willing and able to travel up to 25% of the time.

Requirements

Demonstrates strong understanding and application of procedures and concepts within own job family and working knowledge of other related job families.
Understands the technical and operational requirements necessary to manage multiple customer accounts, teams, and competing business priorities.
Applies understanding of how multiple teams, customer accounts, and closely related organizations work together to improve operational execution, customer satisfaction, resource utilization, and overall business performance.
Has formal supervisory responsibilities; leads multiple customer-facing teams, establishes priorities, develops employees and team leaders, balances resources across customer requirements, and holds teams accountable for execution and results.
Uses judgment to identify and resolve technical, operational, and customer-related problems.
Prioritizes competing requirements across multiple customers and teams and coordinates cross-functional resources to drive timely resolution.
Impacts the quality, efficiency, and effectiveness of multiple teams and customer accounts, including customer satisfaction, operational performance, employee development, financial performance, and contribution to the broader business unit, department, or sub-function.
Uses tact and diplomacy to exchange information, influence decisions, and handle sensitive customer, employee, and business issues.
Regularly interacts with multiple customers, internal leadership, Product Divisions, Sales, Engineering, and other cross-functional organizations.
Expected to build effective working relationships across organizational boundaries.
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times.
Must demonstrate the highest level of ethical conduct reflecting Applied Materials' core values.

Location

Austin, TX

Work Type

Full time
Assignee / Regular

Salary/Compensations

$88,000.00 - $121,000.00

Benefits

Supportive work culture that encourages learning, development, and career growth.
Empowerment to push boundaries and learn every day.
Programs and support for personal and professional growth.
Comprehensive benefits package.
Potential eligibility for other forms of compensation such as participation in a bonus and a stock award program.

About the Company

Applied Materials is the global leader in materials science and engineering solutions.
The equipment created and serviced is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.
The work done advances the world’s technology.

Equal Opportunity

Applied Materials is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Applied endeavors to make its careers site accessible to all users.
If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor.