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About the Role

CIBC is building a relationship-oriented bank for the modern world, seeking talented and passionate professionals dedicated to client success. This role supports the Client Services & Data Management (CSDM) group within Business Transformation, focusing on executing client data analysis, business analysis, project support, data remediation, and reporting for Capital Markets.

Responsibilities

Execute Capital Markets client data analysis, business analysis, project support, data remediation, and reporting.
Perform business analysis activities to advance business initiatives and ensure project success.
Advocate for CSDM requirements on all projects and initiatives, both regulatory and discretionary.
Act as a liaison between project stakeholders, serving as a point of contact for subject matter expertise and requirement management.
Participate in all phases of the project lifecycle, interacting with Technology, Front Office, Legal, Regulatory Operations, and other teams.
Ensure smooth and successful implementation of changes introduced by regulators, CIBC Enterprise, Capital Markets businesses, and CSDM.
Guide the formulation of business requirements and solution discussions with Technology Partners and stakeholders.
Work in Scrum teams using Agile methodologies, leading sprint planning and refinement sessions, and creating/assigning user stories.
Assist CSDM with change initiatives, including project planning, impact assessment, user acceptance testing (UAT), business acceptance testing (BAT), tracking results, and communicating updates.
Run walkthroughs with stakeholders (Client Services, Front Office, Legal, Regulatory Operations, Corporate Banking, etc.).
Collaborate with technology partners and internal operations teams.
Act as a subject matter expert for client and account data, client onboarding, and AML/KYC applications and procedures.
Evaluate training program effectiveness by collecting feedback on procedures, manuals, and job aids.
Assist in delivering training and communication to CSDM team members on project-driven changes.
Manage relationships with internal CSDM stakeholders, Technology peers, and partners in Front Office, Legal, Compliance, and Operations.
Provide leadership and guidance to team members to ensure data-related mandates are fulfilled.
Lead change and implement solutions, processes, and procedures to improve the client data and reporting function.
Support the manager's liaison with various Lines of Business, including senior management, to gather information, document changes, and provide project updates.
Create and build flexible, innovative solutions for client data remediation and future data quality.
Support end-to-end project implementation and act as a subject matter expert in client data and in-scope regulations.
Drive collaboration with individuals and cross-functional teams to resolve organizational, operational, and process problems.
Act as an escalation contact for queries and issues from internal stakeholders on remediation activities, providing professional and timely resolutions.
Understand stakeholder reporting requirements and provide input on key performance indicators.
Build appropriate tools to deliver performance information to stakeholders.
Support other assigned initiatives and projects.
Understand the CIBC CM client onboarding process and workflow to construct end-to-end client lifecycle reporting.
Document processes and procedures for generating metrics and reporting.
Escalate issues to the manager in a timely manner.
Ensure quality and quantity of work align with expected performance goals and measures.

Requirements

Demonstrated experience in a business analyst (BA), project management, and/or regulatory compliance role.
Knowledge of project management practices, procedures, and principles.
Experience in Capital Markets, Client Onboarding, Change Management, and/or Client Data Analysis in financial services is an asset.
Familiarity with institutional investment clients and large corporations is an asset.
Ability to leverage technology to drive results and efficiencies.
Technical skills and comfort working with existing and new technology and software applications.
Proficiency with MS Visio.
Excellent technology application adaptation skills.
Proven track record of effective execution and achieving results.
Adaptable, flexible, and willing to work in a dynamic environment.
Excellent research, analysis, and documentation skills to collect, validate, and consolidate data/information.
Strong relationship management skills with a focus on customer service.
Well-defined knowledge of tools and techniques for maintaining an environment committed to excellent service.
Ability to understand, monitor, update, or enhance existing business or work processes.
Strong sense of accountability and ownership over client data quality and end-to-end client data processes.
Ability to successfully navigate a complex infrastructure with numerous groups and individuals.
Excellent verbal and written communication, problem-solving, and analytical thinking skills.
Ability to communicate effectively at all levels of the organization, including clients and relationship managers.
High standards and genuine care in relationships.
Legally eligible to work at the specified location(s).
May be required to complete an attribute-based assessment and other skills tests.

Skills

Analytical Thinking
Business Effectiveness
Capital Markets
Client Service
Customer Experience (CX)
Detail-Oriented
Internal Auditing
Teamwork
Business Analysis
Project Management
Regulatory Compliance
Client Onboarding
Change Management
Client Data Analysis
MS Visio
Agile Methodologies
Scrum
Relationship Management
Communication
Data Analytics
Reporting

Location

Toronto

Work Type

Hybrid
Temporary (Fixed Term)
Full-time

Experience Level

Mid-level

Education Level

Degree/Diploma in business, finance, data analytics, math, statistics, operations research, or related field.

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

About the Company

CIBC is building a relationship-oriented bank for the modern world.
At CIBC, team members are empowered at work, with their strengths and ambitions embraced.
CIBC enables a work environment optimal for employees to thrive.
CIBC's spaces and technological toolkit facilitate collaboration to create innovative solutions.

Equal Opportunity

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
CIBC seeks applicants with a wide range of abilities and provides an accessible candidate experience.
If accommodation is needed, please contact Mailbox.careers-carrieres@cibc.com.