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About the Role

The Business Operations and Account Performance Lead serves as a strategic business partner supporting enterprise occupier accounts within Colliers Global Occupier Services. This role drives operational performance, financial management, business intelligence, governance, reporting, and continuous improvement initiatives to enhance account performance and client satisfaction.

Responsibilities

Lead the development and execution of account governance programs, operational reviews, and executive reporting initiatives.
Coordinate Quarterly Business Reviews, governance meetings, and performance review discussions with client stakeholders.
Develop client-facing presentations, executive summaries, performance scorecards, and leadership communications.
Ensure consistency, accuracy, and alignment across client deliverables, reporting packages, and service line communications.
Support annual business planning, strategic planning, and account operating plan initiatives.
Identify operational risks, opportunities, and trends impacting account performance and recommend appropriate actions.
Develop and maintain account financial forecasts, profitability models, and operational performance reporting.
Monitor EBITDA performance, profitability trends, revenue forecasts, and budget performance through Power BI and related reporting platforms.
Analyze financial and operational trends to support strategic business decisions and account planning.
Partner with Finance and Account Leadership to support budgeting, forecasting, accruals, profitability reviews, and financial governance.
Support purchase order management, invoicing processes, revenue tracking, and financial reconciliations.
Prepare quarterly and annual financial reviews comparing actual performance against forecasted results.
Identify opportunities to improve account profitability, operational efficiency, and financial performance.
Oversee KPI collection, validation, governance, and reporting across account functions.
Monitor performance against service level agreements, client objectives, operational commitments, and strategic priorities.
Develop executive dashboards and performance scorecards that provide meaningful business insights.
Support development and implementation of performance improvement plans when operational gaps or risks are identified.
Establish performance measurement frameworks that improve accountability and visibility across service delivery teams.
Develop and maintain advanced reporting solutions utilizing Excel, Power BI, and business intelligence tools.
Consolidate, validate, and analyze data from multiple operational and financial systems.
Produce monthly, quarterly, and annual reporting packages supporting account leadership and client stakeholders.
Deliver profitability analysis, savings reporting, portfolio reporting, operational scorecards, and executive dashboards.
Translate complex data into concise business insights and actionable recommendations.
Support data governance initiatives that improve reporting accuracy, consistency, and transparency.
Identify opportunities to improve business processes, governance controls, operational consistency, and reporting effectiveness.
Develop and implement process improvement initiatives across service lines and account functions.
Create scalable reporting frameworks and standardized operating procedures.
Lead initiatives focused on workflow optimization, productivity enhancement, and service delivery improvements.
Support change management efforts related to operational enhancements and strategic initiatives.
Partner closely with Colliers and Client’s Finance, Procurement, Transaction Management, Lease Administration, Project Management, Workplace Strategy, and Occupancy Planning teams.
Lead operational reviews, KPI discussions, governance meetings, and account performance discussions.
Present business performance, operational metrics, strategic recommendations, and improvement opportunities to leadership and client stakeholders.
Influence decision-making across matrixed teams without direct reporting authority.
Support complex account initiatives, strategic projects, and business transformation efforts.
Lead supplier diversity reporting, governance, and performance monitoring efforts.
Track diverse supplier participation and identify opportunities to expand engagement.
Manage supplier diversity reporting platforms and performance metrics.
Support client diversity, inclusion, sustainability, and responsible procurement initiatives.
Develop client-facing communications and reporting highlighting program achievements and opportunities.
Collaborate with suppliers, procurement teams, and client stakeholders to advance strategic program objectives.
Review transaction, revenue, and operational documentation for compliance and accuracy.
Support revenue recognition, invoicing governance, and accounts receivable management activities.
Monitor payment status and support issue resolution where required.
Assist with revenue recovery initiatives and operational problem resolution.
Establish and maintain operational controls that improve reporting integrity, financial accuracy, and governance compliance.
Identify operational risks and implement mitigation strategies to protect client and business interests.

Requirements

7-12 years of experience in commercial real estate operations, business operations, finance, consulting, analytics, or related functions.
Experience supporting large corporate clients, enterprise accounts, or complex service delivery environments.
Experience supporting Fortune 500 clients and multi-market portfolios.
Knowledge of transaction management, lease administration, occupancy planning, project management, procurement, or account operations functions.
Strong financial analysis, forecasting, reporting, and business intelligence capabilities.
Demonstrated ability to prepare executive-level reports, presentations, and strategic recommendations.
Applicants must be currently authorized to work in the United States on a full-time basis.
The employer will not sponsor applicants for work visas.
Direct applicants only please, no agencies.

Skills

Power BI
Microsoft Excel
Financial modeling
Reporting tools

Location

Various locations listed

Work Type

Remote

Experience Level

7-12 years

Education Level

Bachelor's degree in Business, Finance, Real Estate, Economics, Analytics, or a related discipline.

Salary/Compensations

$143,977 to $175,000 USD

Benefits

Employer subsidized medical benefits including RX, dental, vision
Employer paid basic life/AD&D insurance
Short-term/long-term disability
401k plan with employer match
10 days of sick leave
15 days vacation annually
10 paid holidays
Two personal flex days
Twelve weeks paid parental leave (birth parents)
Four weeks paid parental leave (non-birth parents)
Annual bonus, based on company and individual performance

About the Company

At Colliers it’s not our success that sets us apart, it’s how we achieve it.
Our people are passionate, take ownership and always do what’s right for our clients, people and communities.
Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader.
Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

Equal Opportunity

Colliers respects diversity and is an equal opportunity employer.
No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.