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About the Role
As an Experience Expert at Mulberry, you will create memorable customer experiences by using your product knowledge and storytelling skills to nurture long-lasting customer relationships. You will be open to learning and development, striving to become an expert in your field and contributing to our 'Back to the Mulberry Spirit' strategy.
Responsibilities
- Create a welcoming and fun environment for customers and team.
- Deliver an engaging, dynamic, and memorable customer experience.
- Develop and maintain key customer relationships using in-store CRM tools.
- Utilize cultural awareness to excite customers about Mulberry's place in life and art.
- Share business insights and ideas.
- Demonstrate a competitive spirit and strong desire to succeed.
- Deliver operational excellence with respect for people, product, and environment.
- Embody company values: honesty, dynamism, and community spirit.
- Support an inclusive culture through open-minded and respectful behavior.
- Incorporate environmentally and socially responsible practices into work.
Requirements
- Customer focused.
- Culturally connected.
- Curious about the business.
- Honest.
- Dynamic.
- Community spirited.
- In love with fashion.
Skills
- Product knowledge
- Storytelling
- Customer relationship management
- CRM tools
Location
- United Kingdom
Work Type
- Full-time
Experience Level
- Entry level
Salary/Compensations
- £15.84 - £15.84 an hour
- Plus Commission
Benefits
- Competitive basic salary
- Bonus
- Product allowance
- Staff discount
- Extra day off for birthday
- Pension Contributions
- Life Assurance
- Training and development opportunities
- 2 paid volunteering days per year
- Access to wellbeing service (Help@Hand)
About the Company
- Mulberry is a British lifestyle brand founded in Somerset, England in 1971, internationally acclaimed for quality and design.
- The company is committed to sustainability and achieved B Corp Certification in 2024.
- Mulberry values honesty, dynamism, and community spirit.
Equal Opportunity
- Mulberry is an equal opportunities employer.
- Hiring decisions are based solely on qualifications, skills, and experience.
- Mulberry provides adjustments to application or interview processes upon request.