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About the Role

The Access & Affordability Senior Associate supports the effective delivery, financial stewardship, and continuous improvement of patient access and affordability programs across the Immunology and Oncology portfolios. The role provides subject-matter support for complex reimbursement cases, oversees assigned program controls and reconciliations, develops standardized processes and tools, and collaborates with internal teams, payers, pharmacies, and service partners to resolve issues and improve program performance. The Senior Associate works independently with limited supervision, applies project management discipline to assigned initiatives, and communicates insights, risks, and recommendations to stakeholders and leadership.

Responsibilities

Lead and perform reconciliation of high-value, high-volume operational invoices for reimbursement and service partners, ensuring appropriate validation, approvals, documentation, and adherence to financial audit requirements.
Oversee the execution and monitoring of assigned Access & Affordability programs across the Immunology and Oncology portfolios, including key financial controls, exception management, and issue follow-up.
Identify financial discrepancies, control gaps, and emerging risks; coordinate timely resolution with Finance, vendors, and program stakeholders.
Provide support for complex reimbursement issues by reviewing cases and researching eligibility, benefit coverage, payer criteria, and applicable program requirements.
Collaborate with payers, pharmacies, the Access team, Reimbursement Analysts, BioAdvance Coordinators, and Regional Managers to resolve reimbursement challenges efficiently.
Generate monitoring reports and provide approved data and case insights to authorized internal and external stakeholders.
Act as a resource and mentor by sharing reimbursement best practices and supporting consistent issue resolution.
Develop, maintain, and standardize SOPs, templates, process maps, job aids, and controls across the Reimbursement Centre of Excellence and BioAdvance field teams.
Support the BioAdvance Professional Development team in communicating new standards, procedures, payer requirements, and renewal processes.
Participate in training and educational initiatives that build team knowledge of the evolving reimbursement landscape.
Track reimbursement and program metrics to identify trends, discrepancies, utilization patterns, and opportunities for improvement.
Prepare and deliver clear, concise reports, presentations, and recommendations for leadership, internal teams, and external stakeholders.
Use data and operational insights to support collaboration with Access teams and inform program decisions.
Support the management of external vendors against service, compliance, operational, and innovation expectations.
Coordinate issue resolution, review performance metrics, and recommend process improvements based on observed trends and risks.
Contribute to scopes of work, resource requirements, cost estimates, implementation plans, schedules, and risk management for new or revised financial assistance and free-goods processes and policies.
Apply project management practices to assigned initiatives, including management of scope, quality, schedule, budget, resources, and risks.

Requirements

Undergraduate degree in Pharmacy, Life Sciences, Business, or a related field.
At least two years of experience in patient support programs, insurance navigation, reimbursement, or a related healthcare or financial role.
Strong understanding of Canadian public and private payer systems, reimbursement processes, eligibility requirements, and patient access programs.
Demonstrated analytical, organizational, and project management skills, with proficiency in data analysis, reporting, process development, and financial reconciliation.
Ability to work independently, manage competing priorities, exercise sound judgment, and identify the broader operational and financial impact of issues.
Strong written and verbal communication skills, including the ability to translate complex reimbursement information for diverse audiences.
Customer-focused and collaborative approach with the ability to build effective internal and external working relationships.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Experience in the pharmaceutical, pharmacy, patient support, or healthcare services sector.
Experience with healthcare compliance requirements related to reimbursement, billing, financial controls, or audit readiness.
Experience using data management tools, reporting platforms, or customer relationship management systems.
Experience supporting or coordinating cross-functional teams and external vendors.
Pharmacist or pharmacy experience.
Bilingual proficiency in English and French.
Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time.
Minimal domestic travel, up to approximately 5%.
No direct people-management responsibility; experience coordinating vendors or supporting the work of others is an asset.
Office-based role requiring regular computer use, sustained visual focus, and attention to detailed financial and reimbursement information.

Skills

Market Access Reimbursement
Analytical Reasoning
Problem Solving
Standard Operating Procedure (SOP)
Cross-Functional Collaboration
Performance Measurement
Financial Reports
Communication
Finance and Accounting Platforms
Consulting
Compliance Management
Escalation Management
Market Opportunity Assessment
Pricing Strategies
Coaching
Account Management
AI Judgement Integration

Location

Toronto, Ontario, Canada

Work Type

Hybrid

Experience Level

Senior Associate
At least two years of experience

Education Level

Undergraduate degree in Pharmacy, Life Sciences, Business, or a related field.

Salary/Compensations

94,900.00 CAD - 144,900.00 CAD

Benefits

If you require any accommodation at any point in the recruitment process, please let us know and we will work with you in an effort to ensure that you are able to fully participate in the process.

About the Company

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases arePrevention, treatment, and cure, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine
As guided by Our Credo (https://www.jnj.com/our-credo) Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Equal Opportunity

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
If you require any accommodation at any point in the recruitment process, please let us know and we will work with you in an effort to ensure that you are able to fully participate in the process.