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About the Role

The Access & Affordability Manager, BioAdvance will provide sophisticated support for complex reimbursement issues escalated by BioAdvance Coordinators and/or Regional Managers. This role acts as a coach and mentor, develops and updates reimbursement support materials, and oversees compassionate use and financial assistance programs for a diverse product portfolio. The position requires agility and knowledge of Canadian Public and Private payor systems.

Responsibilities

Lead all aspects of providing sophisticated support for advanced complex reimbursement issues, including research regarding eligibility, coverage, and payer criteria.
Provide people leadership to the Sr. Access & Affordability Associate, focusing on employee engagement and talent development.
Oversee a team of 10 contracted Reimbursement Analyst Vendors to ensure delivery of contracted services.
Partner with the appropriate payer and the Janssen Access team to actively resolve complex reimbursement issues.
Drive efficient standardization across the Reimbursement Centre of Excellence and the BioAdvance field team through best practice sharing, development of S.O.P.s, templates, process maps, and metric maintenance.
Partner with the Manager, BioAdvance Professional Development to ensure BioAdvance Regional Managers and BACs are knowledgeable with new standards, SOPs, and renewals.
Act as a coach and mentor for BACs and BioAdvance Regional Managers regarding the evolving reimbursement landscape, sharing best-in-class methodologies.
Manage the BioAdvance compassionate use and financial assistance programs for Immunology and Oncology portfolios, including reporting and tracking.
Seek opportunities to improve processes and drive efficiencies in compassionate use and financial assistance programs.
Track overall reimbursement metrics to facilitate collaboration and partnering with Access to signal and resolve identified trends, discrepancies, and program utilization changes.
Provide strong leadership and direction to a team of 4 Reimbursement Analysts, focusing on employee engagement and talent development.

Requirements

Undergraduate degree in Science, Business, or related field required; MBA an asset.
Minimum of 5-8 years of experience in patient support roles, leading and securing reimbursement for pharmaceutical products (biologic and Oncology preferred), or related financial/operational functions.
Minimum 3-5 years of people management experience.
Problem-solving expertise with a focus on innovative solutions.
Strong organizational and project management skills.
Deep analytical skills combined with the ability to see the 'big picture'.
Demonstrated customer focus and ability to develop mutually beneficial relationships.
Proven track record to lead and work collaboratively both internally and externally.
Excellent communication skills, both oral and written.
Strong capabilities in negotiating & influencing without authority.
Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools.
Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgment.
Bilingual in English/French is an asset.
Some national travel will be required (5%).
Office-based position.
Computer work.

Skills

Market Access Reimbursement
Account Management
Process Improvements
Cross-Functional Collaboration
Strategic Thinking
Performance Measurement
Escalation Management
Compliance Management
Coaching
Competitive Landscape
Fact-Based Decision Making
Consulting
Pricing Strategies
Market Opportunity Assessment
Financial Reports
Finance and Accounting Platforms
AI Judgement Integration
Technical Credibility

Location

Toronto, Ontario, Canada

Work Type

Hybrid
On-site 3 days a week

Experience Level

5-8 years experience in patient support roles
3-5 years people management experience

Education Level

Undergraduate in Science, Business or related field
MBA an asset

Salary/Compensations

117,900.00 CAD - 167,900.00 CAD

About the Company

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.
We provide an inclusive work environment where each person is considered as an individual.
At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.
Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
As guided by Our Credo (https://www.jnj.com/our-credo) Johnson & Johnson is responsible to our employees who work with us throughout the world.
We provide an inclusive work environment where each person is considered as an individual.
If you require any accommodation at any point in the recruitment process, please let us know and we will work with you in an effort to ensure that you are able to fully participate in the process.

Equal Opportunity

We provide an inclusive work environment where each person is considered as an individual.
At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.