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About the Role
This is a varied role spanning client services, e-commerce fulfilment and front-of-house support across the store and the E-SHOP. You will help make sure every client has a seamless experience, from their first enquiry or visit through to order delivery and aftercare. You will also be one of the first faces visitors meet, at the Concierge Desk and at head office. It is an excellent opportunity to gain broad commercial experience in a fast-paced luxury retail environment.
Responsibilities
- Delivering exceptional client service as a first point of contact, in person at the Concierge Desk and front door, and by phone, email and social media
- Assisting with product information, stock availability checks and sales enquiries
- Supporting E-SHOP clients with order tracking, delivery queries, returns, exchanges and complaints
- Picking, packing and dispatching online orders accurately and in line with DSM guidelines, working with Stock Control to maintain stock integrity
- Booking and packing local and international shipments, including customs paperwork, and tracking
- Logging client data accurately and helping with daily reports and appointment bookings
- Providing concierge and reception cover, handling post and deliveries, and supporting events and general administration as needed
Requirements
- Motivated, confident and proactive, with a warm, professional manner with clients
- Excellent written and verbal communication skills
- Highly organised, with a keen eye for detail and the ability to multitask in a fast-paced environment
- Works well independently and as part of a team, with good timekeeping and flexibility to work different shifts
- Comfortable learning new systems and working in a stockroom fulfilment environment, including light picking and packing
- A genuine interest in fashion, retail and the client experience
- Previous retail, customer service or ecommerce experience is a plus but not essential
Skills
- Client services
- E-commerce fulfilment
- Front-of-house support
- Communication skills
- Organisation
- Multitasking
- Teamwork
- Timekeeping
- Flexibility
- System learning
- Stockroom fulfilment
- Picking
- Packing
- Data logging
- Report generation
- Appointment booking
- Concierge services
- Reception cover
- Post handling
- Delivery handling
- Event support
- General administration
Location
- London
Work Type
- Full-time
Experience Level
- Entry level
Benefits
- Staff discount at Dover Street Market up to 60% off
- A generous clothing allowance
- Access to seasonal sales at Dover Street Market up to 90% off
- 50% discount off all on site food & drink at Rose Bakery
- Cycle to work scheme
- Employee Assistance Programme
- 28 days holiday inclusive of Bank Holidays
About the Company
- Dover Street Market is a unique retail concept founded in London in 2004.
Equal Opportunity
- We celebrate the diversity of our workforce, which makes us unique, creative, and connected. As an equal opportunity employer, we ensure fair treatment for all candidates and employees. We welcome people from all walks of life and strive to make everyone feel they belong. We regularly review our recruitment and onboarding processes to be as inclusive as possible. We respect everyone’s stories and celebrate our differences