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About the Role
As a Customer Service Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained. Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again. You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.
Responsibilities
- Greet and attend to guests, making them feel valued and entertained.
- Infuse every moment with excitement and care.
- Ensure each guest's visit exceeds their expectations.
- Foster a vibrant, engaging atmosphere that encourages guests to return.
- Create memorable experiences through thoughtful service and a friendly demeanour.
- Set the tone for a fantastic gaming adventure for every visitor.
Requirements
- An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area.
- Experience of working successfully in a hospitality role.
- A positive attitude, great customer service and social skills.
- A willingness to be a team player, ensuring high customer service standards are delivered.
- Flexibility to work night shifts and weekends.
- Must be 18 years of age or older.
- Must have the legal right to work in the UK.
Skills
- Customer service
- Social skills
- Team player
Location
- London
Work Type
- Full-time
- Night shifts
- Weekends
Experience Level
- Hospitality experience
Benefits
- Excellent transport links
- Subsidised parking
- Free team meals every shift
- Enhanced pay rewards
- Premium rates for unsociable hours
- 1.5x overtime after 40 hours
- Celebration and recognition culture
- Long-service awards
- Exciting reward programmes
- Paid breaks
- Fully funded team-building events
- Exclusive discounts across all Grosvenor venues
- Team incentives and competitions
- Induction and ongoing learning
- Opportunities to progress within Grosvenor Casinos and The Rank Group
About the Company
- Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences.
- Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment.
- The Vic is Grosvenor’s flagship casino; a legendary London icon with 65+ years of history and a stunning £15m transformation.
- As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.
Equal Opportunity
- At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds.
- If you need adjustments at any stage of the process, just let us know.