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About the Role

The DTC Workflow and Operations Lead is a pivotal role in the Creative team, responsible for scheduling all briefs, maintaining a smooth workflow, and ensuring projects meet brief requirements. This role manages day-to-day workflows and schedules for internal and external resources, onboarding and overseeing freelancers and design teams to ensure effective work allocation and timely project delivery. As the central point of contact between the DTC Creative team and the wider business, the role ensures maintained volumes and processes, and appropriate pace of work relative to resource levels. A key priority is investigating, evaluating, and championing new AI solutions to improve creative operations, workflow efficiency, and production output.

Responsibilities

Oversee the end-to-end process for all creative projects, ensuring they are delivered on time and within scope.
Collaborate with creative and content teams to define project scopes, timelines, and resource requirements.
Allocate resources effectively to meet project demands, balancing workload across the creative teams and external resources.
Manage the day-to-day workload and schedules of design, social, and edit teams.
Highlight potential risks or delays and act proactively to resolve issues.
Manage priorities from incoming content briefs across the business and identify delivery requirements.
Ensure projects are clearly defined and adhere to DTC process maps.
Ensure compliance with legislation, editorial policy, and production guidelines.
Identify ongoing operational efficiencies and opportunities to streamline workflows and processes, leading and supporting operational projects.
Seek a range of alternatives to improve production traffic management processes, embracing new ways of working where necessary.
Investigate and evaluate AI tools, technologies, and solutions that could improve creative production, workflow management, resource planning, and operational efficiency.
Stay informed on emerging AI capabilities and proactively identify new ways of working that could improve the speed, quality, scalability, and efficiency of DTC creative operations.
Track and report back on workflow trends by generating data around volumes and capacities.

Requirements

Experience in project management, focused on Creative Operations.
Excellent communication skills with a proven track record in trafficking creative workflows, managing stakeholders, and upholding service level agreements.
Extensive working knowledge of creative and production functions to set accurate timelines and ensure appropriate resources are available, scheduled, and negotiated.
Strong understanding of Branding requirements.
Awareness of new and future technologies to manage their integration into the team and rollout across the company.
Experience in managing resource & volume deliverables, including producing and maintaining accurate production schedules and monitoring delivery.
Experience using planning and scheduling technologies and workflow tools, ideally via AirTable.
Track record working alongside a creative team, with the ability to understand and protect creative output.
Ability to work autonomously and make decisions independently.
Organized and able to demonstrate successful multi-tasking.
Ability to work calmly under pressure.

Skills

Creative Operations
Project Management
Workflow Management
Stakeholder Management
Resource Allocation
Production Scheduling
AI Tools Evaluation
AI Solutions Implementation
Data Analysis
Branding
Planning and Scheduling Technologies
AirTable

Location

New York

Work Type

Full Time
Permanent

Experience Level

Experience in project management, focused on Creative Operations
Extensive working knowledge of creative and production functions
Experience in managing resource & volume deliverables
Experience of using planning and scheduling technologies and workflow tools
Track record working alongside a creative team

Salary/Compensations

$110k base salary

Benefits

Competitive benefits
Bonus potential

About the Company

BBC Studios’ Direct-to-Consumer (DTC) business brings premium content directly to North American audiences through two distinctive streaming brands: BritBox and BBC Select.
BritBox is the ultimate streaming destination for British TV, offering an unparalleled collection of thoughtfully curated entertainment.
Born from the BBC, our mission is to bring authentic British stories to our audiences.
Launched in 2017, BritBox is a small but mighty streamer that punches above its weight—available on every major platform and even featured among the bright lights of Times Square—and we’re just getting started.
BBC Select is a documentary streaming service that has been successfully operating since February 2021, established as the third-largest documentary streaming service in the US.
With plans to expand through original commissions, territorial premieres, and new distribution platforms, BBC Select continues to serve a highly engaged audience that values educational, high-quality content.
The integration of BBC Select into the DTC organization presents a strong opportunity to leverage shared capabilities, insights, and expertise to accelerate growth and enhance overall customer experience.
If you’re passionate about entertainment, thrive in a fast-paced environment, and want to play a meaningful role in our growth journey, this is your opportunity to be part of a dynamic Direct-to-Consumer business within BBC Studios, bringing the very best of British TV to fans everywhere.

Equal Opportunity

Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day.
Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback.
We are proud of our values and seek to hire people who resonate with them.
This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.