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About the Role
Lead and inspire housing services that make a difference for 14,000 tenants across Croydon. This role is at the heart of Croydon’s Housing Management service, supporting strong communities, safeguarding residents, and ensuring high standards of service.
Responsibilities
- Lead and manage a team of Housing Officers to deliver high-quality tenancy and estate management.
- Provide guidance on complex tenancy issues, breaches, and enforcement cases.
- Monitor performance, set clear priorities, and drive continuous improvement.
- Manage resources, budgets, and savings targets effectively.
- Work closely with residents, councillors, contractors, and partner agencies.
Requirements
- Strong knowledge of housing legislation, regulatory standards, safeguarding, and enforcement.
- Proven experience of leading and motivating high-performing, customer-focused teams.
- Skilled in handling complex tenancy management cases with confidence and professionalism.
- Excellent communication, influencing, and report-writing skills.
- Strong track record of service planning, policy development, and delivering improvements.
- Commitment to equality, diversity, and inclusive leadership.
Skills
- Tenancy management
- Estate management
- Housing legislation
- Safeguarding
- Enforcement
- Team leadership
- Performance monitoring
- Resource management
- Budget management
- Communication
- Influencing
- Report writing
- Service planning
- Policy development
- Equality
- Diversity
- Inclusive leadership
Location
- Croydon
Work Type
- Permanent
- 36 hours per week
- Hybrid working
Experience Level
- Experienced
Salary/Compensations
- Grade 14 £54,927-£57,150
Benefits
- Fantastic benefits
About the Company
- Croydon Council is committed to maintaining a sustainable financial position, listening to residents, and delivering high-quality, sustainable services.
- Croydon Council is focused on: Creating a cleaner and safer Croydon, Supporting a thriving town centre and local high streets, Delivering a fair deal for residents, Improving roads and journeys across the borough, Creating places people are proud to call home, Backing families, children, young people and adults.
Equal Opportunity
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- Subject to business needs, we are pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby employees attend the workplace for part of their working week and work remotely for the remainder.
- Croydon Council is a signatory to the Armed Forces Covenant. We guarantee an interview to eligible current and former members of the UK Armed Forces who meet the essential criteria for the role.
- As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the essential criteria for the advertised role.
- Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees to share this commitment.
- The successful candidate will be subject to a Disclosure and Barring Service (DBS) check where the role requires one.