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About the Role

As a Partner Services Manager focused on Enablement, you will own how our partners get certified and stay current with Fin. Your work spans from a partner's first day through to their readiness to lead customer deployments and beyond, ensuring they have the knowledge, skills, and readiness to deliver real value.

Responsibilities

Own partner enablement end to end: how partners get certified, and how they stay current as Fin evolves.
Onboard new partners with structured onboarding plans covering Fin's product, deployment methodology, and delivery standards.
Run partner certification, including bootcamps, assessments, and scenario-based testing.
Run Fin Deployment Partner Bootcamps, both in person and virtually, including joint bootcamps with Salesforce.
Build and maintain enablement content, including curricula, online courses, playbooks, hands-on labs, and demo environments.
Check partner readiness before partners are assigned customer work through readiness assessments, shadow/reverse-shadow on live deployments, and confirmation of certified people and capacity.
Track each partner's progress from enabled to certified and maintain accurate partner and consultant certification records.
Keep partners current through recertification, release briefings, and regular partner office hours.
Use delivery data to identify skill gaps and create targeted enablement.
Own enablement KPIs, including time to certification, certification pass rate, time to first deployment, and post-certification delivery quality.
Collaborate with the Deployment Services team, Product, R&D, and Education teams to improve enablement and prepare partners for new features.
Cover enablement progress, certification status, and skill gaps in partner Quarterly Business Reviews.

Requirements

4+ years of work experience, with 2+ years in implementation, partner enablement, or technical training roles.
Experience building training or certification programs, ideally for partners, consultants, or other technical audiences.
Confident leading workshops and multi-day bootcamps for technical audiences, both in person and virtually.
Ability to turn complex product and deployment practices into clear courses, guides, and hands-on exercises.
Judgement to assess practical ability beyond quizzes and confidence to give direct feedback.
Comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic).
Organized and detail-oriented, able to manage multiple partner cohorts and certification tracks simultaneously.
Genuine interest in the work and a positive attitude.
Passion for learning, technology, and problem-solving.
Adaptability and openness to experimentation.
Demonstrate the Fin Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic.
Proof of eligibility to work in the United States is required.

Skills

Enablement Design
Facilitation
Content Creation
Assessment
Technical Fluency
Programme Management
Positivity and Engagement
Curiosity
Adaptability
Experience running a partner enablement or certification program at a SaaS company or systems integrator
Experience with learning management systems and course authoring tools
Experience with the Salesforce partner ecosystem
Experience training on SaaS products or Fin
Experience with AI Agents and / or Large Language Models
Hands-on experience delivering SaaS implementations
Self-started projects with measurable success
Experience with RESTful API Integrations

Location

San Francisco Bay Area

Work Type

Hybrid

Experience Level

4+ years of work experience
2+ years in implementation, partner enablement or technical training roles

Salary/Compensations

$157,500-$188,150

Benefits

Corporate bonus program or sales incentive
Stock in the form of Restricted Stock Units (RSUs)
Support for health and wellbeing
Support for family
Support for time away from work
Support for financial future

About the Company

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Fin's AI Agent is the highest-performing AI Customer Agent on the market, enabling businesses to deliver impeccable, always-on customer support across the customer journey.
Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
Fin can be combined with the natively integrated Intercom help desk.
Salesforce is the #1 AI CRM, where humans with agents drive customer success.
We're building the future of customer experience.
We are looking for Trailblazers who are passionate about bettering business and the world through AI.
Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
At Salesforce, we believe in equality for all and strive to create a workplace that’s inclusive and free from discrimination.
Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all other aspects of employment.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.