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About the Role
This role is responsible for leading and improving Housing Estate Services, ensuring residents receive a high-quality, efficient service that meets Council, professional, and legal standards. It oversees key services including caretaking, grounds maintenance, independent living accommodation cleaning, bulk waste removal, and deep cleaning, while identifying and delivering improvements to service provision. The role requires candidates to already hold a form of UK work authorization as Skilled Worker visa sponsorship is not available for this position.
Responsibilities
- Manage and lead teams of staff, providing clear direction, support, and effective day-to-day management.
- Set clear objectives and expectations for staff, monitoring performance and supporting continuous improvement.
- Promote effective teamwork, accountability, and high standards of service delivery across areas of responsibility.
- Take delegated responsibility for project budgets, ensuring effective financial planning, oversight, and accountability.
- Monitor and control significant financial transactions and information, ensuring accuracy, transparency, and compliance with relevant financial procedures.
- Manage and control substantial budgets and resources, ensuring expenditure remains within agreed limits and delivers value for money.
- Monitor financial performance, identify emerging pressures or risks, and take appropriate corrective action where required.
- Support effective resource planning, prioritizing available budgets, staffing, and other resources in line with operational requirements.
Requirements
- Detailed knowledge of social housing regulatory and legislative operating framework.
- Experience and knowledge of caretaking and grounds maintenance, including risk assessments and required resources.
- Experience of service planning and successful delivery of service improvements.
- Experience of working in a complex organization, including forging effective relationships across directorates.
- Ability to operate at a strategic level and translate strategic objectives into effective operational management.
- Excellent budget management skills.
- Satisfactory employment references and CIFAS identity checks.
- Satisfactory declaration of interest.
- Satisfactory DBS check.
- Ability to speak fluent English with confidence and accuracy, sufficient for effective role performance.
Skills
- Budget management
Location
- London
Work Type
- Full-time
- Permanent
Experience Level
- Not specified
Education Level
- Degree level or equivalent standard
- Relevant professional qualification desirable or commitment to gain one
Salary/Compensations
- £52,058 - £59,298
Benefits
- Flexible working options may be considered.
- Information on benefits available at https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.
About the Company
- Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
- We are a highly ambitious borough, driven by culture and the innate creativity of our residents, developing new and innovative ways to build our communities.
- Our Council is relentlessly resident-focused, insight-led, digitally driven, and commercially minded, focused on meeting the needs of our existing and future residents.
- London Borough of Waltham Forest is accredited as one of the Mayor of London’s Good Work Standard employers, demonstrating commitment to a healthy, fair, and inclusive workplace.
- The Council operates an anonymous shortlisting process to reduce the risk of bias in recruitment activities.
- The Council operates a scheme where internal candidates are considered first for jobs graded up to and including scale SO2.
- The London Borough of Waltham Forest only advertises vacancies via its official website and approved recruitment platforms.
Equal Opportunity
- Waltham Forest is a diverse borough where diversity is valued and integral to service delivery and employment.
- The Council is proud of its rich mix of communities and works hard to respond to the changing needs of its population.
- We use our statutory duties on race, gender, and disability equality, and best practice in respect of age, faith, and sexual orientation to ensure equality of opportunity in the workplace.
- The Council is committed to meeting its 4 equality objectives: Promoting equality of opportunity, Opposing all forms of discrimination, intolerance and disadvantage, Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels, and Providing fair, appropriate, accessible and excellent Services to all.
- Respecting Diversity is a core Council value.
- The council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.
- The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first.
- This includes candidates who self-identify as having a disability for the purposes of the Disability Confident scheme.