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About the Role
CIFF aims to enhance productivity, data-driven operations, and agility through technology, automation, and AI. This role is pivotal in implementing this vision from a digital and technology perspective, offering organization-wide leadership for the necessary digital and technology operating model. It ensures the resilience, effectiveness, and security of CIFF’s technology estate, managing IT service delivery, technical platforms, enterprise architecture, integrations, and cyber security. A key focus is the responsible adoption of AI and ensuring business owners can effectively utilize systems while maintaining security and sustainability. The role also oversees cyber security systems and culture, a top organizational risk, and supports program teams and partners in advancing CIFF's mission through data, technology, and cyber security.
Responsibilities
- Set and maintain CIFF’s digital and technology strategy, operating model, and enterprise roadmap, aligned with organizational priorities.
- Own the technical roadmap for IT service delivery, shared platforms, architecture, integrations, security, and reliability.
- Act as the senior technical lead for the Systems Steering Committee, providing technical advice and prioritization.
- Provide clear, consistent, and united leadership to the Digital & Technology Solutions (DTS) team.
- Develop and maintain external relationships within the sector, acting as an ambassador for CIFF.
- Ensure continuity of service, technology resilience, and data security to support hybrid working.
- Work with the Head of IT Service Delivery to ensure high standards of IT service delivery.
- Collaborate with the Head of AI and Business Intelligence to establish responsible AI governance and drive adoption.
- Represent CIFF with peer organizations and co-create capacity building programs.
- Partner with business and system owners to translate requirements into secure technical solutions.
- Manage the enterprise pipeline and support the Systems Steering Committee in prioritizing system changes.
- Offer inspiring and motivational leadership, role-modeling CIFF’s values.
- Adopt a coaching approach to foster a culture of openness and trust.
- Provide ongoing support to direct reports, ensuring high performance.
- Design and maintain a clear DTS operating model.
- Lead the DTS team and provide direction across the technology leadership structure.
- Collaborate with the CAO, Executive Team, and other leaders to ensure stakeholder views are represented.
- Oversee strategic technology suppliers and shared technical contracts.
- Advise and support the DTS team in managing vendors and partners.
Requirements
- Significant experience leading digital and technology strategy and operations in an organization of comparable complexity.
- Experience in systems governance, enterprise architecture, cyber security, service delivery, business change, data, and responsible AI adoption.
- Excellent interpersonal and relationship-building skills, including at executive and board level.
- Line management experience, capable of managing an international team.
- Strong technical grounding to oversee architecture, integrations, cloud and workplace platforms, cyber security, data and AI governance, service resilience, and supplier ecosystems.
- Expertise in strategic management of third-party service providers.
- Experience working internationally in highly professional organizations.
- Excellent English written and oral communication skills.
- Self-starter with the ability to work and prioritize activities without supervision.
- Ability to prioritize well and manage business expectations.
- Passion for CIFF's mission and eagerness to contribute.
- Capacity to work in a range of cultural and socio-economic contexts, adapting style and approach appropriately.
Skills
- Digital and technology strategy
- Technology operations
- Systems governance
- Enterprise architecture
- Cyber security
- Service delivery
- Business change
- Data management
- Responsible AI adoption
- Interpersonal skills
- Relationship building
- Line management
- Technical grounding
- Strategic management of third-party service providers
- International work experience
- Communication skills (written and oral)
- Prioritization
- Cultural sensitivity
Location
- International
Work Type
- Hybrid
Experience Level
- Senior leadership
Benefits
- Competitive salary
- Generous benefits package
- 25 days annual leave (increasing by 1 day per year of service to a maximum of 30 days)
- Discretionary bonus scheme
- Training allowance
- Wellbeing allowance
- Life insurance
- Medical insurance
About the Company
- CIFF aims to be more productive, data-driven and operationally agile through responsible use of technology, automation, artificial intelligence and stronger knowledge management.
- The vision of the Operations team is to: “PROTECT, CONNECT and EMPOWER CIFF and its partners to deliver greater impact for children by enabling the foundation to turn ambition into action, as effectively and safely as possible”.