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About the Role
Join a hotel within the Accor network, a global hospitality leader. We believe in empowering our employees and offer numerous opportunities for development and advancement. Our mission is to create positive and memorable impacts for customers, colleagues, and the planet through responsible hospitality.
Responsibilities
- Provide efficient service for guest registration and departure, maintaining accurate guest accounts and providing helpful information.
- Attend to all incoming calls via the switchboard professionally and politely, aiming for Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety.
- Provide quality service by responding promptly, efficiently, and courteously to guest requests during check-in, check-out, and throughout their stay.
- Maintain control of guest and hotel accounts, ensuring accurate and timely posting of all charges.
- Operate the switchboard effectively, handling all calls promptly and professionally, greeting callers according to Accor policy, and transferring calls to relevant departments.
- Document accurately all internal and guest messages and distribute them according to hotel procedure.
- Maintain an accurate internal phone list for efficient call transfers.
- Connect international and operator-assisted calls for guests and record accurate charges.
- Assist in screening calls for reservations, ensuring accurate and up-to-date information is provided.
- Promote hotel facilities and maximize sales through product knowledge and selling skills.
- Attend to other duties such as hosting breakfast as requested by Management and Supervisors.
Requirements
- Must be legally eligible to work in the UK.
- The hotel is unable to assist candidates in obtaining work authorization.
Skills
- Fluent in English, both written and spoken.
- Excellent communication, presentation, and interpersonal skills.
- Strong team player.
- Strong interpersonal and problem-solving abilities.
- Ability to lead by example.
- Second language proficiency is a plus.
Work Type
- Full-time
- Permanent
Salary/Compensations
- £14.80 per hour + Bonus
Benefits
- Bonus Scheme
- Pension Scheme
- Discount Card for Accor Hotels Worldwide
- Complimentary stays in UK hotels (Bonus Breaks Vouchers)
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
About the Company
- Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
- Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
- Together, we embody the vision of responsible hospitality.
- Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.