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About the Role
As a store manager at Lakeshore Learning Store, you will develop a first-class team, implement plans to maximize store sales, and provide customers with an unforgettable retail experience in a fast-paced environment.
Responsibilities
- Support the recruitment and development of the sales team
- Support the training and development of new sales associates
- Provide ongoing coaching and feedback to team members
- Assist in driving workplace engagement and motivation within the store
- Surpass expectations regarding customer service and empower team to adhere to customer service protocols
- Seek and communicate customer feedback regarding school and home use of products
- Build a unique and lasting relationship with customers
- Train staff on new products and promotions
- Monitor and maintain company expectations around store presentation standards, retail policies and procedures, store cleanliness and safety standards
- Assist in inventory management and stock control
- Help with cash handling and reconciliation processes
- Operate as keyholder with responsibility to support opening/closing of store and cash registers
- Assist in employee scheduling and payroll approvals to support optimal staffing
- Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals
Requirements
- 1-year related retail management experience
- Ability to work a flexible schedule, including nights and weekends
- Knowledge of retail POS systems
- Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives
Skills
- Passion for providing excellent customer service
- Positive and proactive approach to management and working as a team
- Excellent communication and training skills
- Exceptional time management and organizational skills
- Ability to demonstrate company standards and reinforce them with the entire team
- Strong desire to recognize and reward achievements—big and small
- Capacity to give regular and clear feedback to team
- Ability to provide and receive constructive criticism
- Capacity to multitask to meet simultaneous demand
Location
- Nationwide
Work Type
- Full-time
Experience Level
- 1-year related retail management experience
Salary/Compensations
- Competitive compensation based on skills and experience
Benefits
- Quarterly bonus program
- 401(k) retirement plan
- Generous employee discount
About the Company
- At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children.
- Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division.
- We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work.
- We continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.
Equal Opportunity
- People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law.
- If things aren’t equal, we all lose.
- Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.