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About the Role
As a Campus Store Leader, you will support a Market Leader or Campus Store Manager in overseeing store operations. Your primary responsibilities include driving sales growth, ensuring operational excellence, and delivering an engaging customer service experience. You will also cultivate team development, monitor financial metrics, and support overall store operations.
Responsibilities
- Execute store plans and daily operations for both traditional and rush periods.
- Execute sales promotions and special events.
- Partner with store leadership to review store financials and recalibrate goals.
- Operate cash registers and store systems, adhering to safe cash handling procedures.
- Maintain appropriate inventory control.
- Keep all areas of the store environment neat, clean, and organized.
- Perform shipping/receiving responsibilities.
- Set sales floor to meet visual merchandise standards.
- Ensure the security of company assets and the safety of team members and customers.
- Review and approve store markups, markdowns, and write-offs within company guidelines.
- Execute in-store course materials activities.
- Train and coach team members on company and store standards.
- Ensure team members follow company and store policies, procedures, and standards.
- Perform onboarding procedures for new hires.
- Schedule team members' work hours within the store's operating budget.
- Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.
- Create and maintain an engaging customer service culture focused on solutions-based selling.
- Greet customers and answer phones to provide information, direct callers, and resolve escalated issues.
- Drive market growth initiatives such as POS email collection.
- Maintain service level agreements for OMS Orders.
- Review customer feedback and provide solutions.
- Communicate and partner with the campus regarding store operational activities.
- Facilitate campus events.
- Perform other duties as assigned to support general store operations.
Requirements
- Associate's Degree or equivalent.
- 0-5 years of relevant experience.
- Academic retail experience is a plus.
- Strong organizational, time management, and problem-solving skills.
- Strong customer service, communication, and presentation skills.
- Strong analytical skills and financial acumen.
- Advanced relationship building, demonstrated ability to influence a team, and customer outreach.
- General computer skills.
- Minimal travel required (less than 10%).
Skills
- Sales
- Customer Service
- Inventory Control
- Visual Merchandising
- Team Leadership
- Coaching
- Onboarding
- Scheduling
- Financial Acumen
- Relationship Building
- Communication
- Problem-Solving
- Time Management
- Organizational Skills
Location
- Onsite
Work Type
- Full-time
Experience Level
- 0-5 years
Education Level
- Associate's Degree
About the Company
- Follett Higher Education is a drug-free workplace environment.