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About the Role
The Tenant Services Liaison provides support to tenants impacted by the Urban Renaissance Collaborative Year 15 redevelopment project, assisting with property improvements and temporary relocations.
Responsibilities
- Connect with tenants to provide information of upcoming renovation work in their units.
- Assist in coordinating tenant relocation, whether on a day-to-day basis or for temporary relocation due to renovation complexity.
- Serve as tenant contact for questions and concerns, keeping the Property Manager informed.
- Create and process work orders and coordinate property/unit access.
- Respond to all tenant requests and calls to determine urgency.
- Track service calls from entry to close via work order management software.
- Assist with tenant renewals, leasing, and recertification documentation.
- Schedule and coordinate required support for tenant relocation during unit renovations.
- Ensure all service and maintenance requests are addressed in a timely manner.
- Organize and lead tenant meetings.
- Join collaborative administrative and construction meetings.
- Perform other administrative duties as assigned.
Requirements
- Associate’s degree or an equivalent related field required.
- One (1+) years previous relevant experience in a housing property management environment.
- Ability to use business acumen to exercise good judgment and decision-making.
- Ability to deal with sensitive issues with diplomacy and discretion.
- Great Customer service skills.
- Must be able to multitask with strong organizational skills.
- Excellent interpersonal skills and able to communicate both verbally and in written form.
- Commitment to cultural diversity and sensitivity.
- Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality.
- Willingness to perform other related duties as assigned.
Skills
- Bi-lingual (English/Spanish)
- Customer service
- Multitasking
- Organizational skills
- Interpersonal skills
- Verbal communication
- Written communication
Experience Level
- 1+ years
Education Level
- Associate's degree
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Generous paid time off
- Vacation days
- Paid holidays
About the Company
- For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond.
- We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year.
- Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers.
- Our extensive array of community-based services are fully integrated, bilingual and culturally competent.
Equal Opportunity
- As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.