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About the Role

This position plays a critical role in ensuring patrons and guests have an exceptional experience when attending performances and special events at the FSCPA. Success requires effective leadership and development of colleague and vendor/partner relationships, as well as robust strategic and financial management aptitude and skills.

Responsibilities

Senior leadership and oversight of all Patron Services colleagues, including hiring, onboarding, training, mentoring, and coaching colleagues.
Participate, support, and collaborate on the Senior Leadership Team, ensuring organizational excellence and sound management practices.
Oversight and development of all vendors/partners related to staffing, Food and Beverages and related.
Act as designated Manager on Duty on occasion; responsible for all F & B, Front of House, Fire & Safety, building and patron issues.
Proactive and strategic management to ensure public sales and third-party event revenues are optimized, while costs of goods and labour are minimized.
All financial planning and management, including pricing strategy, forecasting and budgeting.
Ensure Food & Beverage offerings are well designed, appealing, desirable to the markets served, and are financially sound.
Ensure that all government guidelines, bylaws, etc., related to health & safety, workplace safety, and the service of food and alcohol are followed, and minimize brand and financial risk for the organization.
Ensure that service excellence is delivered at all client/guest/patron touchpoints within the Front of House and Food & Beverage department.
Collaborate and support successful third-party and partner events.
Maintain and build on employee presentation standards (uniform, appearance, training, etc.).
Support the Facility Management team by ensuring that all physical components of Front of House and Auditorium areas are inspected, and deficiencies communicated and corrected.

Requirements

Minimum of five (5) to seven (7) years’ experience in a similar leadership capacity, preferably within the Performance Arts, Venue, or Hospitality field.
Business degree or diploma.
Preference for candidates with both Food & Beverage/Special Event and Front of House experience.
Ability to model and develop professional, positive, courteous, and effective relationships with peers, partners, and patrons/clientele, with integrity.
Top-level written and oral communications skills, combined with the ability to present to and influence various stakeholders.
Exceptional leadership, intrapersonal, and colleague development skills.
Ability to listen, process, and reinterpret pertinent information and communicate effectively, combined with problem-solving and prioritizing skills.
Strong business acumen, with an entrepreneurial spirit and high level of ownership/initiative.
Superior time and organizational skills, with the ability to balance high level attention to detail with the need to manage on a larger scale.
Financial fluency, combined with the ability to track and interpret data, as well as make appropriate business decisions.
Exceptional customer service skills, combined with a positive demeanor and the ability/willingness to provide a warm, proactive/solutions-based approach to Guest & Patron service.
Curiosity, awareness, and critical thinking skills required to support a dynamic approach to managing and strategy planning.
Proficiency with Microsoft Office applications (Word, Excel, Outlook, SharePoint, Teams etc.), Business Central, Arts Vision, Social Tables, and ability to learn new software/programs.
Affinity to work in a diverse, inclusive, and artistic environment.
Must be Smart Serve and Food Safety certified.

Skills

Leadership
Financial management
Strategic planning
Vendor management
Budgeting
Forecasting
Pricing strategy
Customer service
Communication (written and oral)
Problem-solving
Organizational skills
Time management
Attention to detail
Microsoft Office Suite
Business Central
Arts Vision
Social Tables

Location

Toronto

Work Type

Fixed-term
Full-time
In-person
Requires evening and weekend shifts

Experience Level

5-7 years leadership experience
Senior leadership

Education Level

Business degree or diploma

Salary/Compensations

$85,000–$95,000

About the Company

The Four Seasons Centre for the Performing Arts (FSCPA) is a 2000-seat + performance venue in the heart of downtown Toronto. The Centre is the home of the Canadian Opera Company and the National Ballet of Canada, and hosts a variety of other events including galas, meetings, corporate functions, film screenings, and social events.
Based in Toronto, the Canadian Opera Company is the largest producer of opera in Canada and one of the largest in North America.
The COC enjoys a loyal audience, including a dedicated base of subscribers, and has an international reputation for artistic excellence and creative innovation.
Its diverse repertoire includes new commissions and productions, local and international collaborations with leading opera companies and festivals, and attracts the world’s foremost Canadian and international artists.
The company is an incubator for the future of the art form, nurturing Canada’s new wave of opera performers and creators with customized training and support.
The COC’s purpose-built opera house, the Four Seasons Centre for the Performing Arts, is hailed internationally as one of the finest in the world.

Equal Opportunity

As Canada's largest opera company, the COC deeply values equity and diversity across all levels of the organization and believes in fostering an inclusive, discrimination-free environment that fully supports our team’s personal and collective success.
We are committed to building a workforce that reflects our community, our city, and our country and, in turn, the COC welcomes applicants from all backgrounds and abilities who share and embrace these values of anti-racism and inclusion.
The COC is committed to providing accommodations for people with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) in all parts of the hiring process. If you require an accommodation, please let us know and we will work with you to meet your needs.