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About the Role
The Cashier is a brand ambassador that will greet guests and process purchases through the electronic register system.
Responsibilities
- Greet each Guest using both verbal and non-verbal communication in a positive manner
- Process purchases using either scanner technology or electronic keypad
- Properly bag purchases--wrapping breakable items where necessary
- Up-sell to Guest using established and appropriate procedures
- Process final purchases with either proper cash handling techniques or credit card transactions
- Close each transaction with a friendly greeting and inviting the guest to return
- When not processing purchases, assist guests on sales floor with purchases
- Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
- Replenish stock of durable and perishable goods as needed
- Answer shop phone system and respond to guest service needs in a professional manner
- Regularly assist Chocolateers, Supervisors, and Management in monitoring guest activity and creating excitement with superior guest service
- Assist, when necessary, in pre-packing items for sale; gift-wrapping items for sale; inventory control and management
- Offer samples of product to guests
Requirements
- Basic math skills
- Strong oral and written communication skills relevant to the requirements of the position
- Ability to work with little or no supervision
- Ability to work with a diverse work team and meet adversity with professionalism
- Ability to manage time effectively
- Computer literacy in register systems
- Knowledge of POS systems
- A Propensity to provide Superior Guest Service
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Where permitted by law, applicants for this position may be required to undergo job‑related background and drug screening.
- Qualified applicants with criminal histories will be considered for employment in a manner consistent with relevant state and local fair chance laws, including the California Fair Chance Act and the New York City Fair Chance Act, where applicable.
Skills
- Basic math skills
- Strong oral and written communication skills
- Ability to work with little or no supervision
- Ability to work with a diverse work team
- Ability to manage time effectively
- Computer literacy in register systems
- Knowledge of POS systems
- Superior Guest Service
Location
- Ghirardelli Square
Work Type
- Full-time
Experience Level
- 0 - 2 years minimum experience in retail/restaurant cashiering
Education Level
- High School Diploma Preferred
Salary/Compensations
- $21.00/hr
Benefits
- Personal and professional growth support
- A bonus and/or long-term incentive may be included as part of this compensation package.
About the Company
- At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate.
- Our commitment to Making Life A Bite Better inspires both our products and the way we do business.
- We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success.
- Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues.
- We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.
- Ghirardelli's salary range reflects market rates based on our size, revenue, and location.
Equal Opportunity
- Ghirardelli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.