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About the Role

As a Credit Customer Success Manager, you will own the client experience for key accounts, deepening relationships, accelerating product adoption, and driving sustained commercial growth. You will engage strategically with clients to increase renewal rates, reduce churn, and improve account health, while identifying and developing growth opportunities. This role involves optimizing the customer journey, gathering product feedback, and leading cross-functional collaboration to deliver strategic client programs.

Responsibilities

Drive customer success outcomes by engaging strategically with clients to increase renewal rates, reduce churn, and improve overall account health scores.
Accelerate product adoption across S&P Capital IQ Pro, Ratings Direct, and Credit Analytics through targeted client engagement, training programmes, and proactive awareness of new features and research themes.
Identify and develop growth opportunities, including referrals and cross-sell opportunities across S&P Global Market Intelligence and cross-divisional services.
Optimise the customer journey by mapping lifecycle touchpoints, capturing structured product enhancement feedback, and communicating client insights to product teams.
Lead cross-functional collaboration with Account Management, Sales, Product, and Support teams to deliver coordinated, high-impact strategic programmes.
Champion Customer Success tooling, driving effective use of Salesforce, ChurnZero, and Calendly to enhance team productivity, client visibility, and engagement quality.

Requirements

3+ years of experience in a client-facing role within financial services, fintech, or financial data, specifically in Customer Success, Account Management, or Client Services.
Demonstrable knowledge of credit markets, credit risk, or financial data products.
Proven track record of managing and growing enterprise client relationships within a recurring revenue or SaaS business model, with measurable impact on retention or expansion.
Demonstrated experience collaborating with cross-functional teams (Sales, Product, Support) to deliver coordinated, strategic client programmes.
Excellent written and verbal communication skills, with experience presenting complex financial concepts clearly to varied client stakeholders including senior decision-makers.
Direct experience with S&P Global Market Intelligence products or comparable enterprise financial data platforms.
Experience using CRM and Customer Success platforms, including Salesforce and ChurnZero, in a production client management environment.
Demonstrated track record of increasing product adoption and reducing client churn within large, complex enterprise accounts.
Knowledge of risk and valuation workflows within buy-side, sell-side, or corporate credit environments.
Experience defining and mapping customer journey frameworks within a B2B enterprise or financial services context.

Skills

Credit markets
Credit risk
Financial data products
Customer Success
Account Management
Client Services
Salesforce
ChurnZero
Calendly
Communication skills
Presentation skills

Location

London, United Kingdom

Work Type

Full-time

Experience Level

3+ years of experience
Middle Professional Tier I

Benefits

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: Best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards.

About the Company

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
Our Mission: Advancing Essential Intelligence.
Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
Our Values: Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

Equal Opportunity

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal.