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About the Role

Radiant is seeking an Associate Customer Success Manager to bridge technical delivery and customer relationship management. This role involves ensuring smooth deployments, effective platform adoption, and fostering long-term customer relationships for enterprise and mid-market accounts. It requires hands-on technical involvement with hardware, deployments, and integrations, alongside strategic account management.

Responsibilities

Manage hardware configuration, deployment validation, and device readiness for accounts.
Serve as the technical point of contact for product behavior, integration issues, and configuration requirements.
Triage and track support requests for accounts, partnering with the Support team on resolution.
Participate in customer onboarding, ensuring technical requirements are met and users are set up for success.
Own the post-sale relationship for a designated portfolio of accounts.
Run quarterly business reviews and executive check-ins, translating account health data into actionable plans.
Develop and execute renewal and expansion strategies, identifying growth opportunities and flagging risk.
Deliver product training and enablement for new and existing users, focusing on adoption.
Maintain accurate account records, health scores, and pipeline data in CRM and customer success platforms.
Act as the voice of the customer internally, providing feedback to Product and Engineering.

Requirements

2-3 years of experience in a post-sale, implementation, or technical customer-facing role at a B2B SaaS or IoT company.
Demonstrated comfort with technical systems, including configuration, hardware/software interaction, and communicating technical concepts.
Track record of owning customer relationships and success metrics (NRR, retention, time-to-value).
Experience running structured conversations with senior stakeholders, including QBRs and executive business reviews.
Experience coordinating with Support or Engineering on time-sensitive issues.
Clear, organized communicator with a bias toward documentation and structured follow-through.

Skills

Technical problem-solving
Strategic account ownership
Customer relationship management
Hardware configuration
Deployment validation
Integration troubleshooting
QBRs
Health reviews
Renewal planning
Expansion strategies
Product training
CRM management
Customer feedback articulation
RFID
BLE
GPS
IoT hardware technologies
Salesforce
Atlassian Suite (Confluence, Jira)
Google Suite
Excel

Location

Remote

Work Type

Remote

Experience Level

Associate

Benefits

Competitive salary
Opportunities for career advancement and professional development
Experience collaborating with a diverse, global team
Comprehensive Health Benefits
Employer contributions to 401(k)/RRSP

About the Company

Embrace Industrial Group serves some of the largest manufacturers in the world, including the Top 8 of 10 Chemical, Top 3 of 10 Automotive, and Top 3 of 5 Oil and Gas companies, as well as leading Heavy Machinery and Food manufacturers.
Radiant is a next-generation IoT platform focused on enterprise-grade asset tracking. Our technology empowers organizations to manage and monitor critical and mobile assets in real time—boosting visibility, accountability, and operational efficiency with minimal IT infrastructure.