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About the Role
As a Customer Assistant in a John Lewis shop, you will deliver outstanding customer service and highlight in-store experiences. You will also maintain exceptional shop standards through displays, stock availability, and cleanliness, aiming to build customer loyalty.
Responsibilities
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using product knowledge and sales training to drive sales and increase profits.
- Proactively acknowledging customers, understanding their needs, and resolving queries.
- Working flexibly across the shop to support the wider team with tasks such as till support, stock replenishment, price ticketing, and general shop-keeping.
- Identifying areas of improvement and implementing solutions.
- Supporting accurate stock counts to protect profits.
Requirements
- Basic IT literacy.
- Strong communication skills.
Skills
- Customer service
- Sales
- Product knowledge
- Stock management
- Merchandising
- Product displays
Location
- Brent Cross, London, NW4 3FL
Work Type
- Temporary
- Part-time
- Varied hours
Experience Level
- Partnership Level 10
Salary/Compensations
- £14.55 (£14.80 After 90 days)
- £3.75 per hour Night Premium for time worked between 22:00 - 06:00
Benefits
- Flexible working options may be available (e.g., flexible or compressed hours, job sharing, shorter hour contracts).
About the Company
- The Partnership is the largest employee-owned business in the UK, comprising John Lewis and Waitrose.
- The company's purpose is to build a happier world.
- They are focused on being brilliant at retail, innovating, adapting, and diversifying.
- The company values include Never Knowingly Undersold on price, quality, and service.
- Partners share responsibility and rewards of ownership, contributing to success and treating everyone with kindness and respect.
- They aim to create an environment where everyone belongs, is free to be themselves, and can thrive.
Equal Opportunity
- Some roles are subject to pre-employment vetting, which may include DBS checks and financial probity checks.
- Applications are recommended as soon as possible as vacancies can close early.