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About the Role
The Dealer Representative (Dealer Rep) plays a pivotal role in managing the relationship between the customer, insurance company, dealership, and repair facility to ensure an exceptional customer experience while handling collision service needs.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Effectively manage a positive and productive business relationship between dealership and repair facility.
- Accurately diagnose collision damage and refinishing operations.
- Clearly communicate the repair process and address all questions to ensure client confidence.
- Manage the R.O. Package, ensuring all information is captured and accurate.
- Schedule customers for repairs and assign job classifications.
- Order parts and arrange sublet repairs with vendors.
- Organize dealer sublet mechanical work.
- Arrange dealer internal and warranty work for repairs.
- Adhere to all insurance programs, procedures, and guidelines.
- Utilize daily insurance programs and tools (Progi/ APU/ ARMS/ Progi Sync).
- Capture all prior damages on vehicle inspection sheets, including photos during walk-around.
- Document and communicate service problems related to delays.
- Work with the Production Supervisor on repair-related concerns/supplements.
- Manage all arrangements for towing and costing against the RO, ensuring insurance approval prior to pickup.
- Respond to and arrange for any valet service tows or service as per Assured Claims Centre.
- Communicate all customer requests and needs to appropriate team members.
- Communicate updates with customers and insurance claims personnel.
- Update customers on vehicle progress throughout production.
- Confirm repair authorization, obtain customer signature, and arrange rentals.
- Provide 24-hour notice of vehicle readiness for delivery to the customer.
- Personally deliver the vehicle to the customer.
- Provide all paperwork to the repair facility in a timely manner.
- Uphold store policies regarding payments, purchases, documentation, etc.
- Support all team members when required.
- Participate in daily production meetings with the Management Team.
- Participate in monthly Health & Safety and staff meetings.
- Attend training, information sessions, and workshops recommended by the Store Manager.
- Maintain Assured KPIs by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT).
- Make appraisal follow-up calls with un-landed estimates.
- Uphold Assured’s Core Values: Honesty, Integrity & Respect.
- Consistently demonstrate actions and behaviors supporting the "10 Promise".
Requirements
- A minimum of 1 year of previous experience in a collision repair environment or a similar role.
- Ability to interpret work scope from vehicle estimates or work orders.
- Working knowledge of vehicle repair practices.
- Valid G-Driver’s License.
Skills
- Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure.
- Sales driven, while successfully delivering great customer service.
- Strong attention to detail and a high degree of accuracy.
- Consistently demonstrates a successful client experience.
- Communicate effectively, both verbally and in writing.
- I-Car Registered (working towards Gold Class certification).
Location
- Western and Central Canada
Work Type
- Full-time
Experience Level
- 1+ years of experience
Education Level
- Post-secondary education or equivalent
Salary/Compensations
- $21.65 - $31.25 per hour
Benefits
- Competitive Pay
- Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
- RRSP with company match
- Annual Paid Vacation Time Off
- Career Growth Opportunities
- Ongoing Training
- A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
- Voluntary Daily Pay option available
About the Company
- At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years.
- As part of The Boyd Group, we have numerous locations throughout Western and Central Canada.
- We provide the knowledge and equipment you need to excel on our team.
- We also invest in our employees, offering training sessions and assisting with certifications.
- If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.
Equal Opportunity
- Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace.
- All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.