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About the Role

The Senior Client Advisor is a top-performing sales professional and role model within the boutique, consistently leading by example in sales performance, clienteling excellence, and KPI achievement. This individual serves as a key ambassador of the brand, delivering an elevated client experience while supporting team development and driving commercial success.

Responsibilities

Consistently exceed individual sales targets and outperform peers across all key performance indicators (KPIs), including conversion, UPT, ATV, and client retention.
Lead by example on the sales floor, demonstrating best-in-class selling techniques and luxury service standards.
Drive business through proactive client outreach, appointment selling, and personalized styling.
Identify opportunities to maximize sales and elevate overall store performance.
Build, manage, and grow a high-value client book with a focus on long-term relationships.
Develop and execute strategic clienteling actions to increase frequency, spend, and loyalty.
Elevate clients into VIC (Very Important Client) status through personalized engagement and exceptional service.
Maintain consistent follow-up and communication to drive retention and repeat business.
Demonstrate strong product knowledge across all categories and consistently drive cross-selling and up-selling.
Partner with leadership to identify opportunities to increase category penetration and overall basket size.
Act as a reference point for peers on effective selling strategies and client engagement techniques.
Act as a mentor and coach to Client Advisors, sharing best practices in selling, clienteling, and service.
Support onboarding and training of new team members, particularly in cross-selling techniques, building and maintaining a client book, client retention strategies, and developing clients into VICs.
Foster a collaborative and high-performance team environment.
May be assigned specific Division of Responsibilities (DOR) to support boutique operations and team development (e.g., clienteling champion, product category expert, training lead).
Take ownership of training initiatives and ongoing coaching within assigned DOR.
Support management with reporting, insights, and action plans to drive business growth.
Assist with in-store events, activations, and VIP experiences.

Requirements

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request.
Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

Skills

Sales Leadership
Clienteling Excellence
KPI Achievement
Brand Ambassadorship
Elevated Client Experience
Team Development
Commercial Success
Sales Performance
Luxury Service Standards
Client Outreach
Appointment Selling
Personalized Styling
Client Book Management
Relationship Building
Strategic Clienteling
Client Retention
Repeat Business
Product Knowledge
Cross-Selling
Up-Selling
Category Penetration
Basket Size Maximization
Selling Strategies
Client Engagement
Mentoring
Coaching
Onboarding
Training
Team Collaboration
High-Performance Environment
Boutique Operations Support
Reporting
Business Insights
Action Planning
In-Store Events
Activations
VIP Experiences
Exceptional communication
Interpersonal skills
Styling skills
Leadership mindset
Influence
Develop others
Results-driven
Commercial mindset
Client-centric
Relationship-focused
Flexible availability
Influential leader
Team player
Strong business acumen
Adaptability
Passion for luxury
Passion for fashion
Passion for elevated service

Location

Paris

Work Type

Full-time

Experience Level

5+ years of experience in luxury retail or high-touch client-facing roles.
Senior

Salary/Compensations

$24-$25 per hour

About the Company

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela.
Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB.
Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.