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About the Role
This role supports the Quality Management System (QMS) by maintaining calibration and quality records, controlling documented information, coordinating customer returns and complaints, and supporting inspection activities. This position serves as a central point of coordination between Quality, Operations, Supply Chain, and Customers to ensure compliance with internal procedures and customer/regulatory requirements.
Responsibilities
- Maintain the calibration database for all inspection, measuring, and test equipment
- Schedule calibration activities and coordinate with internal teams and external calibration providers
- Track calibration status, certificates, and out-of-tolerance conditions
- Ensure calibration records are accurate, complete, and retained per record-retention requirements
- Process Return Material Authorizations (RMAs) in accordance with company procedures
- Log, track, and route customer complaints to appropriate functions
- Ensure timely investigation support and communication with internal teams
- Maintain complaint and RMA records, metrics, and closure status
- Coordinate customer and third-party source inspections
- Assist with internal and external audits (ISO 9001 / AS9100 / customer audits)
- Maintain quality records and databases
- Ensure controlled documents are reviewed, approved, released, and distributed correctly
- Track quality metrics and provide status reports as requested
- Support continuous improvement and corrective action activities
- Develop customer relationships through collaboration, respect, professionalism, trust and integrity
- Understand customer requirements and take prompt, appropriate action that exceeds expectations
- Interface with supplier quality, receiving, procurement, and additional production departments to obtain and compile all necessary documentation required for source inspection package
- Perform all other related duties as assigned
Requirements
- Ability to perform assigned tasks independently with limited supervision
- Ability to read and understand PCB drawings
- Ability to perform repetitive tasks accurately
- Must be a detailed oriented individual
- Ability to use measurement tools such as calipers, gauges, or CMM equipment
- Ability to work both independently or as part of a team
- Demonstrates ability to work in a dynamic, fast-paced work environment
- Ability to accurately perform basic computer tasks
- Requires understanding of related inter-department processes
- Ability to collect data and update measurements
- Strong communication skills in English-verbal & written, planning, and organizational skills
- Strong computer skills and technical aptitude
- Ability to manage multiple administrative and written tasks professionally and accurately within designated timelines
- Must be able to handle interruptions to work flow as necessary to accommodate requests
- Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC
Skills
- Calibration database management
- Quality document control
- RMA processing
- Customer complaint handling
- Source inspection coordination
- Audit support
- Quality reporting
- Computer skills
- Technical aptitude
- Communication skills
- Planning skills
- Organizational skills
- GD&T interpretation (helpful)
Location
- US
Work Type
- Full-time
Experience Level
- 1-2 years of manufacturing experience preferred
- Experience within the aerospace industry (i.e AS9100, AS9102, IPC-6012, IPC-A-600) is a plus
- Experience with calibration systems and document control
- Demonstrated ability to manage multiple administrative and written tasks professionally and accurately within designated timelines
- Previous experience reading and interpreting GD&T requirements on manufacturing drawings helpful
- PCB experience preferred, but not required
- Experience with ETQ Reliance & Oracle a plus
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- $45,354 - $71,688
Benefits
- Medical
- Dental
- Vision
- 401k
- Flexible spending accounts
- Health savings accounts
- Accident benefits
- Life insurance
- Disability benefits
- Paid vacation
- Holidays
- PTO (for some positions)
- Company bonus (annual or quarterly may apply)
- Shift premium (for alternative shifts)
About the Company
- TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s).
- TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.
- Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.