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About the Role
The Accenture ServiceNow Business Group's platform-led approach unites industry and technology transformation expertise with ServiceNow to deliver on the promise of digital business. We help clients thrive in the cloud, reimagine service and customer operations, and modernize work to achieve the platform's full potential. This role involves architecting and designing solutions, and helping clients develop innovative solutions that offer the best customer experience and optimize internal interactions.
Responsibilities
- Designs and articulates robust, scalable solutions on the ServiceNow platform, serving as a trusted advisor to senior stakeholders and guiding clients through their digital transformation journey.
- Acts as an experienced architect and innovator of solutions utilizing the ServiceNow platform.
- Serves as an advisor to the C-Suite, crafting optimal solutions to meet business needs.
- Provides leadership and oversight on critical ServiceNow programs at Fortune 500 clients.
- Develops prototypes and provides demonstrations of ServiceNow solutions to clients.
- Analyzes client environments, completes assessments, and creates roadmaps for transforming ServiceNow environments and improving business value.
- Identifies opportunities to provide additional value to clients and collaborates internally with ServiceNow account teams.
- Drives continuous improvements of implementation methodology and service offerings based on client experiences.
- Creates technical architecture diagrams and documentation.
- Designs and builds technical frameworks and re-usable building blocks (accelerators).
- Completes hands-on development of complex solutions for clients.
- Guides and mentors ServiceNow Developers.
- Influences and consults with sponsors/stakeholders on solving governance, program/project management, business process, and/or technical problems, providing options with pros, cons, and risks.
- Leads solution design, creates estimates, develops implementation plans, and builds proposal response information for new opportunities.
- Demonstrates a strong desire and commitment to grow ServiceNow skills and knowledge through formal training, mentorship, and hands-on experience.
- Stays current with major platform releases by completing all delta exams in a timely manner.
Requirements
- A bachelor's degree or college diploma in a business-related field.
- Minimum 6 years of knowledge and experience working with ServiceNow in a Development & Technical Architecture capacity.
- Minimum of 6 years of experience directly driving IT transformation & strategy planning, preferably in a high-tech consulting environment.
- Ability to demonstrate advanced scripting skills – JavaScript, SQL.
- Experience with Agile methodologies like SCRUM, Kanban & Wagile.
- At least two ServiceNow mainline certifications.
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills.
- Proven ability to build, manage and foster a team-oriented environment.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Excellent leadership and management skills.
Skills
- ServiceNow
- JavaScript
- SQL
- Agile methodologies
- SCRUM
- Kanban
- Wagile
- Technical Architecture
- Solution Design
- IT Transformation
- Strategy Planning
- Development
- Prototyping
- Demonstrations
- Client Assessments
- Roadmap Creation
- Technical Documentation
- Mentorship
- Leadership
- Management
Location
- British Columbia
- Ontario
- New Brunswick
Work Type
- Full-time
Experience Level
- Minimum 6 years experience working with ServiceNow in Development & Technical Architecture capacity
- Minimum of 6 years experience directly driving IT transformation & strategy planning
Education Level
- Bachelor's degree or college diploma in a business-related field
Salary/Compensations
- $82,600 to $132,600
Benefits
- Information on benefits is here
About the Company
- A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others.
- Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
- We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
- Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
- We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
- Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
- We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
- Visit us at www.accenture.com
Equal Opportunity
- We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
- Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.