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Tailor your resume to this Home2 Suites 11PM-7AM Desk-Night Auditor role.
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Tailor your resume to this Home2 Suites 11PM-7AM Desk-Night Auditor role.
Rezi rewrites your resume against Home2 Suites, Queensbury's job description. Free.
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Don't guess if your resume is good enough.
See how it scores against the Home2 Suites 11PM-7AM Desk-Night Auditor posting at Home2 Suites, Queensbury — free, in seconds.
About the Role
The Night Auditor/Guest Services Agent is responsible for assisting in the operation of the front desk and guest services, ensuring 100% guest satisfaction from arrival to departure.
Responsibilities
- Run daily audit by clicking one button.
- Complete and transmit daily management and accounting reports.
- Prepare customer tracking, market segmentation, and food and beverage revenue reports.
- Assist guests with arrival and departure, providing positive experiences.
- Complete the registration process by inputting and retrieving information from a computer system.
- Confirm pertinent information including number of guests and room rate.
- Maintain confidentiality of all guests and hotel information.
- Ensure security of guest room access through attention to detail.
- Manage guest requests, inquiries, and complaints promptly and completely.
- Follow up with guests in a timely manner to maintain high guest satisfaction.
- Negotiate compromise for guest dissatisfaction according to Hilton guidelines.
- Handle cash and credit card transactions.
- Process guest accounts upon checkout efficiently and accurately.
- Maintain complete knowledge of hotel features, services, hours of operation, room types, rates, packages, and promotions.
- Follow proper hotel safety policies and procedures.
- Use safety equipment as needed.
- Report all accidents and injuries in a timely manner.
- Ensure work area is clean and free of obstructions.
- Perform other job-related duties as assigned.
Requirements
- Ability to access and accurately input information using a moderately complex computer system.
- Able to handle cash and credit transactions.
- General knowledge of local area attractions and transportation.
- Ensure efficient guest registration, checkout, guest service, and telephone service.
- Ensure all brand standards are being applied.
- Ability to effectively deal with internal and external customers with tact and diplomacy.
- Ability to observe and detect signs of emergency situations.
- Ability to establish and maintain effective working relationships with associates, customers, and patrons.
- Command of the English language both written and verbal.
- Ability to multi-task, prioritize with excellent follow-up skills and customer service.
- Regular attendance in conformance with the standards is essential.
- Comply with attendance rules and be available to work on a regular basis.
- Able to work a flexible schedule, varied shifts, including weekdays, evenings, weekends, and holidays.
- Maintain high standards of personal appearance and grooming.
- Wear the proper uniform and nametag.
Skills
- Computer system operation
- Cash handling
- Credit card transaction processing
- Customer service
- Conflict resolution
- Observation skills
- Communication (written and verbal)
- Multi-tasking
- Prioritization
- Follow-up
Location
- Queensbury
Work Type
- Full-time
- Shift work
Experience Level
- Entry-level (training provided)
Salary/Compensations
- Starting at $18.50/hour
Benefits
- Hilton Hotels discount
- Company-wide incentives
About the Company
- Award Winning Home2 Suites by Hilton Queensbury