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About the Role

The CONNECT CoE Senior Diagnostic Solution Expert Microbiology is a senior subject-matter expert responsible for capability building within the Center of Excellence. This role focuses on delivering and improving hands-on training for the Waters ADx Microbiology portfolio, strengthening team capabilities through knowledge sharing and coaching, and providing expert support for Professional Services and continuous-improvement initiatives across EMEA.

Responsibilities

Deliver quarterly hands-on training for various BD instruments to Application Specialists, Professional Services colleagues, and distributors.
Deliver TB eXiST training and support the transfer of training content for BD Synapsys.
Contribute to the design, delivery, and improvement of BD Synapsys Microbiology workflow trainings.
Support the development of a microbiology training framework with a practical "day in the lab" format.
Establish structured knowledge sharing and cross-training within the CONNECT team.
Coach DSE colleagues and local application specialists through co-delivery, observation, and on-the-job training.
Develop and maintain standardized application specialist curricula.
Use learner feedback and competency checks to support continued proficiency and curriculum improvement.
Develop and maintain training materials and practical knowledge resources.
Maintain learning records in the Learning Management System.
Coordinate BD Heidelberg C2 microbiology labs according to local guidelines and safety regulations.
Provide second-line Microbiology expert support for complex issues.
Provide targeted field support for critical issues and transfer knowledge.
Monitor product- and workflow-related trends and escalate insights.
Collaborate with regional and global teams to support root-cause analysis and corrective actions.
Stay current with customer workflows, needs, and challenges through field visits and collaboration with local teams.
Support the development of standardized customer-training tools and content for the microbiology portfolio.
Support local teams with the configuration of microbiology solutions.
Coach and mentor Application Specialists and DSE colleagues to support consistent competency standards.
Support development pathways for DSE/CoE colleagues.
Work with the EMEA Professional Services team and Regional Marketing to support deployment of the Customer Engagement Model.
Support the development and adoption of standardized processes, tools, and Professional Services approaches.
Identify and contribute to targeted continuous-improvement initiatives.
Contribute technical and workflow expertise to value-proposition training initiatives.
Represent EMEA field and customer insights in new-product requirements, launch readiness, and training plans.
Support GA launch readiness for specific solutions by defining and executing training and knowledge-transfer plans.
Contribute microbiology and workflow expertise to the development of Professional Services.
Deliver Professional Services in the field and help prepare local teams to execute established services.
Support defined process-improvement engagements identified during solution design.

Requirements

Strong microbiology expertise and practical training capability.
Ability to translate complex product and workflow topics into clear, engaging learning experiences.
Collaborative approach to building sustainable capability across teams and countries.
Strong knowledge of microbiology laboratory workflows, processes, and techniques.
Relevant hands-on knowledge of BD Phoenix, BD BACTEC FX/FXI and BD BACTEC MGIT, or the ability to rapidly build trainer-level proficiency.
Experience delivering practical, hands-on technical training.
Familiarity with train-the-trainer methods and adult-learning principles is an advantage.
Ability to connect products, software, laboratory processes, and user roles into clear end-to-end workflow training.
Experience with Synapsys or comparable laboratory informatics is considered an advantage.
Ability to coach and cross-train colleagues toward consistent, independent delivery and reliable back-up coverage.
Strong communication and presentation skills.
Ability to adapt content and delivery to individuals, small groups, and larger audiences.
Ability to build constructive working relationships with colleagues, customers, distributors, and stakeholders.
Experience contributing to cross-functional projects or programs.
Strong planning, organizational, and facilitation skills.
Proactive and adaptable approach.
Ability to manage changing priorities, ambiguity, and unexpected challenges.
Continuous-improvement mindset.
Appreciation of standardized processes, measurable outcomes, and proportionate KPIs.
Lean Practitioner certification, or comparable process-improvement experience, is preferred.
Willingness and ability to travel across the EMEA region up to 75%.
Occasional travel at short notice to meet business needs.

Skills

Microbiology
Training Delivery
Capability Building
Knowledge Sharing
Coaching
Cross-training
Professional Services Support
Continuous Improvement
BD Phoenix
BD BACTEC FX/FXI
BD BACTEC MGIT
BD Synapsys
Laboratory Informatics
Communication
Presentation
Collaboration
Planning
Organization
Facilitation
Adaptability
Process Improvement
Lean Practitioner

Location

Heidelberg, Germany

Work Type

Full-time
Hybrid

Experience Level

Senior

Education Level

Degree in Life Sciences or related discipline

Salary/Compensations

€84,400.00 - €128,725.00 EUR Annual

Benefits

Comprehensive Total Rewards program
Reward and recognition opportunities
Competitive package of compensation and benefits programs

About the Company

Waters Corporation is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
BD is one of the largest global medical technology companies in the world, with the purpose of Advancing the world of health™.
The company supports research and diagnostics by providing advanced analytical instruments, software solutions, and comprehensive services.
Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes.
Waters has a shared culture of relentless innovation and a passionate team of approximately 16,000 colleagues.

Equal Opportunity

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.