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About the Role

As a Reception Officer, you'll be responsible for delivering a professional and welcoming front-of-house service, acting as the first point of contact for visitors, occupiers and contractors. You'll help ensure reception operations run smoothly while maintaining excellent customer service and security standards.

Responsibilities

Welcome visitors, occupiers and contractors, ensuring everyone receives a friendly, professional and efficient service.
Manage visitor arrivals, complete registration procedures, verify identification and notify relevant contacts of arrivals.
Ensure visitors and contractors follow the correct access procedures and only authorised individuals are permitted into designated areas.
Respond to enquiries in person, over the telephone and by email, providing clear information and directing individuals where required.
Liaise with building management, occupiers, security colleagues and external contractors to support the smooth running of reception.
Maintain accurate visitor records, appointment details, logs and other relevant reception documentation.
Remain vigilant, identify unusual activity and report any security concerns, incidents or health and safety issues promptly.
Maintain a clean, tidy and professional reception area, ensuring it creates a positive first impression.
Respond calmly and professionally to enquiries, complaints and unexpected situations, escalating matters where appropriate.
Work collaboratively with colleagues to maintain consistent service standards and support the wider site operation.

Requirements

Previous experience in a reception, front-of-house or customer service position.
Excellent communication and interpersonal skills, with a confident and professional telephone manner.
A friendly, approachable and welcoming personality.
A high standard of personal presentation and professionalism.
Strong organisational skills and excellent attention to detail.
Good IT skills and confidence using Microsoft Office applications.
The ability to manage multiple tasks and prioritise effectively in a busy environment.
A proactive approach to problem-solving and handling challenging situations.
Reliability, punctuality and a strong commitment to delivering excellent customer service.
The ability to work independently and as part of a wider team.
SIA DS Badge and previous reception or front-of-house customer service experience desirable.

Skills

Communication skills
Customer service
Professionalism
Organisational skills
Attention to detail
IT skills
Microsoft Office
Problem-solving
Teamwork

Location

London, WC2E 7EN

Work Type

Full-time

Experience Level

Previous experience in a reception, front-of-house or customer service position desirable.

Salary/Compensations

£16 per hour

Benefits

ReWard Benefits Platform: Discounts on gym memberships, major retailers and travel suppliers, plus restaurant, supermarket and cinema offers.
Employee Assistance Programme: Free, confidential support available 24/7.
Life Assurance: Additional peace of mind for you and your loved ones.
Company Pension Scheme: Helping you plan for the future.
Cycle to Work Scheme: Save on the cost of cycling equipment.
Employee Referral Scheme: Opportunities to benefit from referring new colleagues.
Training and Career Development: Opportunities to build your skills and progress within Ward Security.

About the Company

Ward Security is a leading security specialist, delivering security strategies, solutions, and services to businesses across the UK.
Our services include security personnel, CCTV security systems, property management, canine services, key holding services, response alarm systems, and more.
With over 1600+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “To lead our sector by what we believe in, not our market share.”
At Ward, our people are at the heart of everything we do.
We value individuals who take pride in their work, demonstrate professionalism and are committed to delivering exceptional service.
In return, we recognise and celebrate the contributions our people make, creating an environment where everyone has the opportunity to feel valued and succeed.
At Ward, we believe in investing in our people.
Whether you’re starting your career in security or ready to take your next step, we’ll support you every step of the way with training, development, and clear career pathways, from frontline roles through to leadership.
Your wellbeing matters.
We’re committed to supporting the mental health and wellbeing of our people through our dedicated in-house Mental Health Team and Wellbeing Platform.
We’re passionate about creating a supportive workplace where our people feel cared for, respected and empowered to thrive.

Equal Opportunity

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
We are committed to providing equal opportunities to all employees and applicants regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.
As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.