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About the Role
The Call Center Representative will be responsible for general information and inbound sales calls for the client site. This role also supports the sales team with booking seasonal groups, handling customer correspondence regarding ticket orders, and selling ancillary revenue products. The position emphasizes providing the highest level of service while maintaining a professional company image through prompt, courteous, and efficient customer interactions.
Responsibilities
- Support the sales team with B2C registrations, group bookings, and B2B client reservations.
- Handle inbound calls and assist customers with new orders, edits, or inquiries.
- Assess customer needs to provide personalized solutions and exceptional service.
- Suggest improvements to enhance operational efficiency.
- Perform other duties as assigned by the Supervisor.
Requirements
- High school diploma or equivalent.
- Proficient in Microsoft Office (Excel, Outlook, PowerPoint, Word).
- Experience in a high-volume inbound call center focused on customer service.
- Knowledge of attraction ticketing systems and Vonage Call Center Software preferred.
- Must be able to work weekends, holidays, and varying shifts.
- Ability to sit, stand, or walk for extended periods and lift up to 40 lbs.
- Manual dexterity for office equipment uses; must be comfortable working on a computer.
Skills
- Strong communication skills
- Multilingual ability a plus
Location
- Onsite
Work Type
- Temporary
- Onsite
Education Level
- High school diploma or equivalent
Salary/Compensations
- $21—$21 USD
Benefits
- Career Growth opportunities
- Learning & Development programs
- Talent recognition programs
- Paid Time Off (Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked)
- Bonuses (employee and client referrals)
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking Pre-Tax Plans
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Legal Program
- Identify Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
About the Company
- SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
- Across North America, SPS helps clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
- SPS clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
Equal Opportunity
- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
- SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
- SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.