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About the Role
Provides office and administrative support to the Radiology Department, ensuring efficient operations. Responsibilities include patient processing, report management, technical staff support, and customer service using digital and PACS technology.
Responsibilities
- Courteously and professionally processes patients in and out of the department, obtaining necessary documentation for insurance authorization and pre-certification.
- Demonstrates knowledge of existing insurance requirements and enters orders in Meditech.
- Accurately schedules patient appointments and coordinates all necessary follow-up, ensuring correct exam information is entered.
- Enters lab orders for all interventional patients and calls patients with lab results when requested.
- Registers and orders medication doses for Nuclear Medicine Patients on Pet/Ct National Oncology Registry (Norp).
- Communicates with MD offices.
- Screens and records all incoming calls, ensuring accurate and concise information is provided to staff and customers.
- Minimizes use of voicemail by answering calls in a timely manner.
- Ensures that medical records and information are kept secure and confidential at all times.
- Sets up, organizes, and maintains ongoing systems, such as files, reports, and record-keeping systems.
- Performs secretarial support functions, including supply ordering and processing of requests.
- Contributes to meeting fluctuating staffing needs by being flexible in assignments and work schedules.
- Maintains computer skills and adapts to upgrades in Meditech and other software.
- Responds to typing, copying, and faxing needs efficiently.
- Prints daily schedules and matches with scanned physician orders.
- Enters CPT codes on physician's orders.
- Maintains a clean and healthy environment for staff and patients.
- Unloads and reloads multiviewer at designated times in the Mammography Department.
- Calls for outside mammography films.
- Makes reminder calls to patients for next day mammography appointments.
- Calls and preps patients for exams.
- Screens MRI patients for implants, pacers, metal tattoos, and last breast period.
- Accesses reports and other patient or exam data via the Radiology Information System, PACS, and related software systems.
- Reprints and packages hard copy of images, electronic files, or CDs via PACS and Kinetdx for distribution.
- Contacts patients for film pick-up and/or delivers films to the Radiology Department.
- Loads film into the 4500 laser printer as needed.
- Meets performance expectations for customer service, teamwork, resource utilization, and staff and self-development.
- Performs other duties as assigned or directed to ensure smooth operation of the department/unit.
Requirements
- High School Diploma required.
- Medical Terminology preferred.
- One to three (1-3) years of experience in a health care environment preferred.
- Demonstrates ability to work well with the public and in a fast-paced environment.
- Familiarity with Meditech preferred.
- Keyboarding skills.
- Excellent communication skills.
- Previous scheduling experience preferred.
Skills
- Excellent proven communication skills for interactions with radiologists, patients, employees, physicians offices and management.
- Ability to use independent judgment.
- Utilizing digital and Picture and Archive Communication System (PACS) technology.
- Meditech
- Keyboarding
- Scheduling
Experience Level
- 1-3 years
Education Level
- High School Diploma
About the Company
- To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Equal Opportunity
- EEO/AA/Disability/Veteran